Sr Engagement (Project/ Delivery) Manager - State & Local Government

Workday•Beaverton, OR

5d•Hybrid

About The Position

Workday is seeking an Engagement Manager for its Government practice in the West Region. This role is crucial in guiding customers through the deployment lifecycle, solution delivery, and issue management. The Engagement Manager will partner with Workday Delivery leadership, consultants, and resource management to ensure a successful customer experience during deployments. They will manage a portfolio of project engagements, including external customer-facing projects and internal Workday engagements, ensuring the successful implementation of Workday products for government clients. The role involves developing key project deliverables, resolving issues, managing to budget, and delivering projects profitably. The goal is to become an expert in Workday's Implementation Methodology, demonstrate proficiency in Workday HCM, Financials, and/or Payroll products, and take full project P+L ownership within 12 months.

Requirements

Demonstrable experience (6+ years) of project managing Medium and/or Large Enterprise ERP implementations preferably within the Federal, State & Local Government, Higher Education and/or Non-Profit customer base.
Experience (6+ years) in having implemented Workday, Oracle, PeopleSoft, SAP, Ultimate, Lawson or a similar application
Solid grasp (6+ years) of at least one of the following ERP business areas: Financials, HCM, Payroll, Services Procurement or similar business experience.
Demonstrable experience (8+ years) of project managing Medium and/or Large Enterprise ERP implementations preferably within the Federal, State & Local Government, Higher Education and/or Non-Profit customer base. (For P5)
Experience (8+ years) in having implemented Workday. (For P5)
Solid grasp (8+ years) of at least one of the following ERP business areas: Financials, HCM, Payroll, Services Procurement or similar business experience. (For P5)
Experience managing 3rd parties on a project
Experience within the Public Sector
Business development experience
Previous service sales experience is a plus.
Successful candidates have a balance of functional (business) and technical experience
Prior consulting experience either as an internal consultant or with a consulting/software company
Experience in project managing financial implementations or knowledge of financial business processes and financial reporting is desirable
Strong conflict management skills, including the ability to identify root causes, apply effective communication strategies, and implement appropriate resolution techniques to foster a positive and productive work environment
Demonstrated influencing skills, including persuasive communication and the ability to drive consensus and effectively collaborate with stakeholders
Exceptional relationship management skills, with a focus on building and maintaining solid relationships with clients, partners, and colleagues to foster collaboration, loyalty, and a positive work environment
Proven capacity to lead, with the ability to motivate and guide teams, foster collaboration, and drive success in achieving organizational objectives

Nice To Haves

Previous service sales experience is a plus.

Responsibilities

Project manage one or more Workday product implementations concurrently
Ensure the project is successfully delivered within the budget and time outlined in the SOW
Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOW
Provide guidance and mentoring to Professional Services resources working on your implementations
Ensure projects are properly planned and staffed
Work with the client project manager to identify/resolve all issues that could impact project scope and/or timeframes
Work with Delivery Assurance to ensure compliance with agreed to checkpoints
Present at Executive Steering Committee meetings
Ensure the client takes advantage of Workday best practices
Be a liaison for Professional Services when interacting with sales and/or development
Identify opportunities to position other service offerings
Ensure the client can serve as a reference upon completing their implementation
Assist in the transition of the customer from Professional Services to Product Support
Present client with change orders in the event they're asking Workday to perform tasks that are outside the scope of the SOW