Sr Engagement (Project/ Delivery) Manager - State & Local Government

Workday•Beaverton, OR

3d•Hybrid

About The Position

Workday is seeking an Engagement Manager for its Government practice in the West Region. This role is crucial for guiding customers through the deployment lifecycle, solution delivery, and issue management. The Engagement Manager will partner with Workday Delivery leadership, consultants, and resource management to ensure a successful customer experience during deployments. This position involves managing a portfolio of project engagements, including external customer-facing deployments and internal Workday engagements, with a focus on successful implementation of the Workday product for government clients. The role requires driving client implementation, developing key project deliverables, resolving issues, and managing projects within budget and profitably.

Requirements

Demonstrable experience (6+ years) of project managing Medium and/or Large Enterprise ERP implementations preferably within the Federal, State & Local Government, Higher Education and/or Non-Profit customer base.
Experience (6+ years) in having implemented Workday, Oracle, PeopleSoft, SAP, Ultimate, Lawson or a similar application.
Solid grasp (6+ years) of at least one of the following ERP business areas: Financials, HCM, Payroll, Services Procurement or similar business experience.
Demonstrable experience (8+ years) of project managing Medium and/or Large Enterprise ERP implementations preferably within the Federal, State & Local Government, Higher Education and/or Non-Profit customer base (for P5 level).
Experience (8+ years) in having implemented Workday (for P5 level).
Solid grasp (8+ years) of at least one of the following ERP business areas: Financials, HCM, Payroll, Services Procurement or similar business experience (for P5 level).

Nice To Haves

Experience managing 3rd parties on a project.
Experience within the Public Sector.
Business development experience.
Previous service sales experience is a plus.
Successful candidates have a balance of functional (business) and technical experience.
Prior consulting experience either as an internal consultant or with a consulting/software company.
Experience in project managing financial implementations or knowledge of financial business processes and financial reporting is desirable.
Strong conflict management skills, including the ability to identify root causes, apply effective communication strategies, and implement appropriate resolution techniques to foster a positive and productive work environment.
Demonstrated influencing skills, including persuasive communication and the ability to drive consensus and effectively collaborate with stakeholders.
Exceptional relationship management skills, with a focus on building and maintaining solid relationships with clients, partners, and colleagues to foster collaboration, loyalty, and a positive work environment.
Proven capacity to lead, with the ability to motivate and guide teams, foster collaboration, and drive success in achieving organizational objectives.

Responsibilities

Project manage one or more Workday product implementations concurrently.
Ensure the project is successfully delivered within the budget and time outlined in the SOW.
Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOW.
Provide guidance and mentoring to Professional Services resources working on your implementations.
Ensure projects are properly planned and staffed.
Work with the client project manager to identify/resolve all issues that could impact project scope and/or timeframes.
Work with Delivery Assurance to ensure compliance with agreed to checkpoints.
Present at Executive Steering Committee meetings.
Ensure the client takes advantage of Workday best practices.
Be a liaison for Professional Services when interacting with sales and/or development.
Identify opportunities to position other service offerings.
Ensure the client can serve as a reference upon completing their implementation.
Assist in the transition of the customer from Professional Services to Product Support.
Present client with change orders in the event they're asking Workday to perform tasks that are outside the scope of the SOW.