Sr Endpoint Engineer

AAC•Vienna, VA

4d•Onsite

About The Position

Serves as a primary technical resource and subject-matter expert supporting the Unified Endpoint Management (UEM) environment. This role configures, maintains, and troubleshoots WorkSpace One, Microsoft Intune, and/or Jamf, develops automation scripts, supports mobile and workstation endpoints, and collaborates with multiple organizations to manage the full lifecycle of endpoint devices. Position requires on-site support.

Requirements

Experience with WorkSpace One, Microsoft Intune, and/or Jamf
Proficiency in developing automation scripts, specifically PowerShell
Experience supporting mobile and workstation endpoints
Ability to collaborate with multiple organizations
Experience managing the full lifecycle of endpoint devices
Ability to provide on-site support

Responsibilities

Configure and maintain WorkSpace One, Intune, and/or Jamf device management platforms.
Troubleshoot UEM-related issues, including compliance, enrollment, policy failures, and device connectivity.
Develop, write, and maintain PowerShell scripts to automate system management, deployments, data exports, and reporting.
Create knowledge and technical documentation for Tier I, II, and III teams.
Provide mobile device, hardware, and software installation support.
Assist in developing user documentation and installation procedures.
Serve as an escalation point for complex endpoint issues requiring advanced technical expertise.
Work closely with the engineering teams to support ongoing UEM modernization initiatives.
Support IT projects, including zero-touch deployment workflows, ABM token renewals, OS upgrade readiness, and device lifecycle strategy.
Interact professionally with personnel during high-visibility or emergency support scenarios.