Sr. End User Computing Engineer - Remote
Designer Brands Inc.•Columbus, OH
•Remote
About The Position
The Senior End User Computing Engineer is the senior technical owner of DBI's Citrix environment — a business-critical platform supporting application delivery and virtual desktop infrastructure across domestic and international retail operations. This role requires deep, hands-on Citrix expertise and the ability to own the platform end-to-end: design, engineering, operations, and long-term roadmap. Beyond Citrix, this individual will guide technical direction across the broader EUC ecosystem, working cross-functionally with Application Development, Infrastructure, Security, and Business stakeholders. The role demands an action-oriented engineer who can balance hands-on technical execution with strategic platform thinking, and who communicates with clarity and credibility at all levels of the organization.
Requirements
- 7+ years of hands-on experience in enterprise End User Computing engineering, with a significant portion spent as the primary owner of a production Citrix environment
- Extensive hands-on experience with Citrix Virtual Apps and Desktops (CVAD) is essential; adjacent VDI platform experience alone (AVD, Horizon) is not sufficient for this role
- Hands-on experience with core Citrix components: StoreFront, Delivery Controllers, Citrix ADC/NetScaler, WEM, Citrix Profile Management
- Experience with Citrix licensing models and platform lifecycle/upgrade management
- Proficiency with Microsoft Intune and/or SCCM for endpoint management, policy, and software delivery
- Working knowledge of Microsoft 365 services and their integration with managed endpoint environments
- Experience with Microsoft Entra ID / Azure AD, conditional access, and SSO/MFA in EUC contexts
- Strong understanding of Windows OS internals, application compatibility, and profile management (FSLogix, Citrix Profile Management, or equivalent)
- Demonstrated ability to lead complex, multi-stakeholder technical projects from design through delivery
- Excellent written and verbal communication skills; able to present technical concepts to non-technical audiences and leadership
Nice To Haves
- Citrix Certified Professional – Virtualization (CCP-V) or higher strongly preferred
- Experience with Citrix DaaS (cloud-hosted delivery) and familiarity with Citrix's evolving cloud platform direction
- Exposure to adjacent VDI/DaaS platforms (Azure Virtual Desktop, Omnissa Horizon) as complementary knowledge
- Experience with Azure IaaS (networking, compute, storage) as it relates to Citrix or VDI hosting
- PowerShell scripting for EUC automation, reporting, and operational tooling
- Exposure to monitoring and observability tools (e.g., Citrix Analytics, Citrix Director, Azure Monitor, Grafana, or similar)
- Microsoft certifications: MD-102, AZ-140, or equivalent
- Experience in retail or multi-site enterprise environments
Responsibilities
- Serve as the primary technical owner of DBI's Citrix Virtual Apps and Desktops (CVAD) environment — responsible for design, engineering, performance, and long-term platform health
- Design and maintain scalable, highly available Citrix delivery infrastructure including StoreFront, Delivery Controllers, Citrix ADC/NetScaler, WEM, and Citrix Profile Management
- Lead Citrix platform upgrades, migrations, and capacity planning; maintain currency with Citrix product roadmap and licensing changes
- Design application delivery and VDI solutions supporting diverse endpoint types (thin clients, managed Windows devices, BYOD) across DBI's multi-brand retail footprint and corporate user populations
- Own the full technical design lifecycle: requirements gathering, design documentation, implementation, testing, and compliance validation
- Evaluate and guide DBI's longer-term EUC platform strategy, including planned evolution toward cloud-hosted or hybrid DaaS models (Azure Virtual Desktop, Citrix DaaS); help shape the migration roadmap from on-premises CVAD to next-generation delivery platforms
- Administer and optimize Microsoft Intune and/or SCCM/ConfigMgr for endpoint provisioning, policy enforcement, patching, and compliance
- Support the evolution toward Unified Endpoint Management (UEM) consolidating physical and virtual endpoint lifecycles
- Engineer and maintain OS image builds, application packaging, and software distribution pipelines
- Collaborate with Identity and Security teams to integrate EUC platforms with Microsoft Entra ID (Azure AD), SSO/MFA solutions, and conditional access policies
- Ensure seamless and secure authentication experiences across VDI, published apps, and physical endpoints
- Serve as the Tier III escalation owner for all End User Computing platforms — VDI, endpoint management, application delivery, and remote access
- Develop and maintain runbooks, capacity models, and operational health dashboards for EUC environments; design escalation frameworks that enable Tier 1 and Tier 2 teams to resolve issues independently
- Lead root cause analysis for complex incidents and drive remediation to closure
- Define and track SLAs and performance baselines for EUC platform availability and user experience
- Provide senior-level guidance to team members, junior engineers, and project stakeholders
- Partner with business units and remote teams to translate operational requirements into sound technical solutions
- Evaluate and recommend emerging EUC technologies; develop technical solution proposals and cost analyses that inform business cases for EUC investments
- Represent EUC engineering in cross-functional planning, design reviews, and vendor engagements
Benefits
- Remote flexibility
- Collaborative IT leadership team
- Clear technical growth path
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
