End-User Computing Specialist, II

Zebra Technologies•Morris Plains, NJ

1d•Onsite

About The Position

Focused on delivering exceptional customer support for end-user devices and related systems. This role involves assisting users with troubleshooting, installation, repair, and preventative maintenance of end-user hardware and software. The End-User Computing Specialist ensures prompt resolution of technical issues, develops effective solutions to enhance user experience, and monitors support activities to maintain system reliability. Strong emphasis is placed on providing responsive and efficient technical assistance to meet the daily computing needs of users.

Requirements

Bachelor's degree or equivalent work experience required
2+ years of relevant experience
Must be able to work Monday-Friday from Morris Plains, NJ facility

Nice To Haves

Experience being the point of contact for vendor, user, billing, process and technical issues/escalations
Strong communication and social skills when working with vendors, partners, internal staff and reporting status updates to leadership
Must possess a level of field related knowledge normally acquired by working with or close to a carrier or in the telecommunications industry
Ability to understand end user issues
Technical hands-on experience
Able to work independently and excel in a collaborative environment

Responsibilities

Handle the intake, assignment, progression, and closure of IT support tickets across various queues.
Consistently meet response and resolution targets for all supported services.
Execute assigned work items and operational duties beyond standard ticketed requests.
Responsible for the configuration, provisioning, and deployment of end-user devices.
Manage the physical and logical handling of devices throughout their entire lifecycle.
Accurately maintain device, user, and lifecycle data within the Configuration Management Database (CMDB).
Facilitate the replacement and safe disposal of legacy or end-of-life hardware.
Ensure secure and complete removal of access and the proper recovery of assets for departing employees.
Actively participate in approved End-User Services (EUS) and broader enterprise projects.
Support and drive EUS-led improvements, programs, and strategic initiatives.
Commit to the ongoing development of technical, process, and role-based skills to stay current with technology trends.