Sr. eCommerce Analyst, Amazon

Apex Tool Group•Huntersville, NC

About The Position

The Senior eCommerce Analyst, Amazon is a customer-facing sales operations role that sits on our Amazon Account Management team. You’ll be a key member of the team supporting one of our largest retail partners.

Requirements

Bachelor’s degree in Business, Marketing, Finance, Economics, Analytics, Supply Chain, or a related field.
3-5 years of experience in eCommerce, sales operations, retail, category management, analytics, finance, or a related commercial function.
Amazon experience is required.
Strong analytical and problem-solving skills with the ability to translate complex data into clear business insights and recommended actions.
Advanced proficiency in Microsoft Excel, including experience working with large datasets, pivot tables, lookups, and financial or commercial analyses.
Strong business and financial acumen, with an understanding of sales, margin, pricing, inventory, forecasting, and other key commercial performance drivers.
Excellent written and verbal communication skills, including the ability to communicate analytical findings clearly to both technical and non-technical stakeholders.
Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced, deadline-driven environment.

Nice To Haves

Experience working with Amazon Vendor Central, Seller Central, Amazon Retail Analytics, or similar retailer platforms preferred.
Experience within consumer products, durable goods, retail, or an omnichannel environment preferred.

Responsibilities

Support the day-to-day management of the Amazon business, partnering with Account Management, Sales, Finance, Supply Chain, Brand, Product, Marketing, and other cross-functional teams to drive profitable growth.
Analyze Amazon sales, profitability, traffic, conversion, inventory, pricing, and operational performance to identify trends, risks, and growth opportunities.
Develop and maintain recurring business reporting, dashboards, and scorecards that provide visibility into key account KPIs and translate data into actionable recommendations.
Support forecasting, annual planning, and ongoing performance management by analyzing historical trends, promotional activity, inventory availability, and other business drivers.
Monitor product availability, inventory health, purchase orders, fill rates, and other operational metrics, proactively identifying issues that could impact sales or customer experience.
Analyze pricing and competitive activity across Amazon and the broader retail marketplace, identifying changes that may affect sales, profitability, or product availability.
Support Amazon profitability management by evaluating product-level economics, fees, freight, trade investment, and other cost-to-serve drivers.
Partner with the Amazon Account Management team to prepare weekly, monthly, and quarterly business reviews, including performance analysis, opportunity sizing, and recommended actions.
Support promotional planning and post-event analysis, measuring incremental sales, profitability, and return on investment.
Working in close collaboration with Brand, Marketing, and Product teams, assist with new product launches and assortment initiatives, coordinating item setup, content readiness, inventory, forecasting, and performance tracking.
Identify and resolve operational issues impacting the Amazon business, including ANDON cord alerts, compliance violations, catalog defects, supply chain constraints, and underperforming products, partnering cross-functionally to develop and execute corrective action plans.
Conduct ad hoc analyses to answer critical business questions and support negotiations, investment decisions, assortment changes, and other account initiatives.
Maintain a strong understanding of Amazon's systems, processes, programs, and evolving retail model, becoming a subject-matter resource for the broader organization.
Build effective working relationships with Amazon counterparts and internal stakeholders, providing timely analysis and operational support to help the account team execute against its priorities.
Identify opportunities to automate reporting, streamline processes, and improve the quality and speed of decision-making across the Amazon business.