Sr eBilling Analyst

RR Donnelley•Remote, OR

2d•$65,000 - $70,000•Onsite

About The Position

Williams Lea by RRD is a global business support services company with over 200 years of experience. They specialize in skilled administrative support, document production, presentation design, and marketing and communications services for leading companies, particularly in the legal, financial, and professional services industries. This is a people-powered organization with a global presence, aiming to help clients operate more efficiently and effectively. The Sr eBilling Analyst will be responsible for the timely submission of electronic invoices and accruals, overseeing client transitions to e-billing, and providing support to attorneys and clients regarding electronic billing.

Requirements

Minimum of four years of billing experience in a law firm or professional organization required.
Experience leading employees in areas of process and policy adherence and time and absence tracking.
Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
Strong computer and problem-solving skills required.
Familiar with procedures, software, and equipment related to e-billing.
Ability to cultivate and maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
Attention to detail with emphasis on accuracy and quality.
Ability to handle sensitive and/or confidential documents and information.
Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.
Ability to make independent decisions and use problem-solving skills in line with appropriate standards/procedures.
Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment.
Ability to work overtime as needed during peak or critical periods.
Hands-on familiarity with multiple e-billing vendor systems and outside counsel guidelines.

Nice To Haves

Associate’s or bachelor’s degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history.
Five years or more of billing experience preferred.
Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred.

Responsibilities

Responsible for the timely submission of electronic invoices and accruals to clients on a monthly basis.
Oversee the transition of clients to e-billing.
Provide follow-up support to attorneys and clients in all aspects related to electronic billing.
Handle a heavy volume of highly complex e-submission assignments for key corporate clients, ensuring adherence to all client guidelines, internal protocols, and firm guidelines.
Act as a liaison between billing attorney/secretarial staff and clients' staff assigned to electronic billing by providing expert-level subject matter support.
Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications, ensuring all relevant information is updated and correlated in the firm's billing system.
Execute accruals, budgets, and information and data requests.
Collaborate with the department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems.
Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices.
Conduct time and absence for direct reports, ensuring system accuracy and compliance with timekeeping policies and procedures.
Communicate with direct reports, manager, and client on job or deadline issues.
Immediately escalate operational problems or issues to the Supervisor or Manager.
Handle client concerns and problem-solve resolutions in accordance with policies and procedures.
Ensure the team provides outstanding service to the client while building strong customer relationships.
Produce required reports on schedule.
Assist the team in completing more complex jobs.
Conduct and oversee the quality assurance process to maintain an efficient workflow and assure client satisfaction.
Monitor workflow to ensure jobs are completed efficiently, accurately, and within deadlines.
Ensure the team follows standard operating procedures.
Train new employees on policies and procedures.
Maintain all logs and reporting documentation as required.