Sr. Dynamics 365 Techno-Functional Analyst

Axogen•Vandalia, OH

1d•Onsite

About The Position

The Senior Dynamics 365 Techno-Functional Analyst is part of a growing team responsible for supporting and enhancing our internal ERP ecosystem, Microsoft Dynamics 365 and integrated systems. This position will lead enterprise-wide implementations, manage integrations with Tulip (MES), CRM, and third-party platforms, and drive digital transformation initiatives using Microsoft technologies. The work involves collaboration; working in multi-disciplinary teams; conducting project planning and execution; building trusted relationships; analyzing existing processes, roles, and organizational structures, recommending improvements in processes and technologies; and training to our internal user community to help us scale the system to support rapid growth.

Requirements

10+ years of experience in Information Technology, functional analysis or related work
5+ years with Microsoft Dynamics 365 (Finance & Operations, Customer Engagement)
Strong knowledge of Power Platform and Azure Integration Services
Expertise in API development, middleware integration, and data migration tools (SSIS, Kingsway Soft and similar)
Dynamics 365 ERP and CRM integration and business process automation
Excellent project management and stakeholder communication skills
SQL, PowerBI, and data analysis skills are a plus

Nice To Haves

Microsoft Certified: Dynamics 365 Fundamentals (FI and/or SCM)
Microsoft Certified: Power Platform Functional Consultant
Azure Fundamentals Certification
Experience with SQL Server and BI tools.
Six Sigma, Transactional Lean or similar certification preferred
Copilot experience within the Microsoft landscape

Responsibilities

Provide Dynamics 365 administration expertise in a Cloud Hosted environment
Provide guidance on solution design and best practices with expertise driving continuous improvement in at least one of the following business processes: Procure to Pay, Plan to Produce, Order to Cash, Accounting to Reporting
Responsible for optimization, customization, and configuration of Dynamics 365 System
Expert with integrating Dynamics 365 with enterprise systems including CRM, MES (Tulip) leveraging APIs, web services, Power Platform, and Azure tools
Day to day support of the environment, including defining scope, tracking progress, escalating when needed, and communicating status and resolution to stakeholders
Conduct training for employees on Dynamics 365 best practices as needed
Solid knowledge of ISVs (Independent Software Vendors) and their role in extending Dynamics 365 capabilities
LCS and/or Power Platform Admin Center (PPAC) experience owning and leading activities such as maintaining user licensing, environment updates, scheduling and applying deployable packages, environment monitoring
Coordinates activities between IT, hardware systems, data services, hosting vendor and user community
Acts as liaison between vendors, and internal or external organizations to ensure timely transition of fix and maintenance activities
Ensure adherence to requirements within a Life Sciences environment
Maintain compliance with FDA 21 CFR Part 11 regulations for electronic records and signatures.
Ensure continuity and efficiency by troubleshooting errors, evaluating data, and helping to maintain data integrity, including testing, and analyzing data anomalies
Collaborate with cross-functional teams and vendors to deliver projects on time and within budget
Ensure system scalability, security, and adherence to best practices for enterprise architecture