Sr Dispatcher (Manheim)

Cox Enterprises • Manheim, PA

3d • $22 - $33 • Hybrid

About The Position

Facilitates the transport of customer vehicles to and from auction sites and other areas. This role involves contacting customers to determine vehicle availability and condition, scheduling vehicle pick-up and delivery with customers and transporters, and assisting with reconciliation of transporter-related issues. The Sr Dispatcher will also notify customer account representatives and transporters of vehicle transportation-related issues, monitor and report on customer and transporter performance, and compile vehicle transportation-related data to generate routine reports. The position requires coordinating transportation of vehicles by contacting carriers in the company’s established network, building and maintaining positive working relationships with network carriers, and tracking shipment/delivery information while resolving problems such as missing, damaged, or late vehicles. Complex issues are escalated according to established procedures. The role also involves proactively locating new carriers to join the Cox network, auditing carrier performance, identifying systemic issues, and working with carrier representatives to resolve them. Additionally, the Sr Dispatcher addresses customer and other transport issues escalated from team members, customers, carrier representatives, or other stakeholders, and communicates and collaborates with internal partners to solve problems and ensure customers’ needs are met. This position also provides advice and coaching for less experienced team members and clearly communicates broader organizational objectives and the team’s role/impact. Other duties as assigned.

Requirements

• Minimum: High School Diploma/GED and 5 years’ experience in a related field.
• OR any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; OR 7 years’ experience in a related field.
• Proficient in Microsoft Outlook, Word and Excel.
• Strong analytical, communication and interpersonal skills.
• Proven ability to make decisions.
• Customer service skills.
• Strong problem solving and innovative thinking skills.
• De-escalation skills are required and flawless follow-up abilities are a must.
• Comprehensive knowledge of regulations impacting daily operations. (DOT – national and state).
• Applicants must live within 50 miles driving distance of a Manheim facility.
• Must clear a pre-employment drug test.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Previous auto transportation/logistics experience strongly preferred.

Responsibilities

• Facilitates the transport of customer vehicles to and from auction sites and other areas.
• Contacts customers to determine vehicle availability and condition.
• Schedules vehicle pick-up and delivery with customers and transporters.
• Assists with reconciliation of transporter related issues.
• Notifies customer account representatives and transporter of vehicle transportation related issues.
• Monitors and reports on customer and transporter performance.
• Compiles vehicle transportation related data and generates routine reports.
• Follows job related duties as directed by supervisor.
• Coordinates transportation of vehicles by contacting carriers in the company’s established network.
• Builds and maintain positive working relationships with network carriers.
• Tracks shipment / delivery information, resolving problems as they arise; problems may include missing vehicles, damaged vehicles, and late arriving vehicles.
• Escalates complex or difficult to solve issues according to established escalation procedures.
• Proactively locates new carriers to join the Cox network.
• Audits carrier performance over time, identifying systemic issues and working with carrier representatives to resolve.
• Addresses customer and other transport issues escalated from team members, customers, carrier representatives or other stakeholders.
• Communicates and collaborates with internal partners to solve problems and ensure customers’ needs are met.
• Provides advice and coaching for less experienced team members.
• Clearly communicates broader organizational objectives and the team’s role/impact.
• Assists with other duties as assigned.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED