Sr. Director, United States Field Technical Service

Danaher Corporation•Boston, MA

4d•$230,000 - $290,000•Remote

About The Position

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The Senior Director, United States Field Technical Service is responsible for the North American Field Service Organization for the company’s Dx Commercial Operation. Leads a large, geographically dispersed field service organization through a team of senior leaders responsible for service operations, dispatch, and coordination. Accountable for the overall performance and profitability of the service business, while driving customer retention, operational excellence, and long-term growth across a broad customer install base. Maintains executive-level relationships with key customers, leads strategic business reviews, and partners cross-functionally to enhance service delivery, strengthen customer loyalty, and expand business opportunities.

Requirements

Bachelor of Science in Engineering, Biomedical, or related field with 20+ years of experience OR Master’s/Doctoral degree with 18 plus years of experience
Proven experience leading complex service organizations, including the management and development of multi-level leadership teams.
Working knowledge of Field Customer Support, Service Contracting, and all its related sub fields
Knowledge of the medical diagnostic industry

Nice To Haves

Medical Laboratory experience

Responsibilities

Develop strategic goals and objectives that meet the needs of Commercial Business and customers.
Own and develop service business P&L, allocate resources as required for cost effective results, and work alongside finance counterparts to ensure success.
Develop and manage revenue growth objectives for areas and territories.
Implement appropriate customer support strategies, and partner with sales to develop tactical and strategic agreements with customers.
Prepare and manage the delivery of Service Business Reviews for key customer accounts on predetermined frequency.
Responsible for the coordination center which acts as the command center of field service, ensuring resolution of customer issues and attaining a cost-effective business approach.
Participate in corporate strategic and tactical planning processes for service.