AI Commerce

Staples•Framingham, MA

About The Position

Staples Digital Solutions is transforming the platforms that power how products are created, priced, promoted, and experienced across our commerce ecosystem. This organization brings together software engineering, product, data science, merchandising, pricing, finance, sales, and digital partners to build scalable solutions that improve growth, margin, operational efficiency, and the customer experience. As a senior technology leader, you will guide multiple engineering teams and help shape an AI-enabled commerce future at enterprise scale. As Senior Director of Software Engineering, you will lead the strategy, architecture, delivery, and modernization of enterprise merchandising, pricing, promotions, and AI commerce platforms. You will oversee leaders and engineering teams responsible for product lifecycle management, pricing optimization, promotional execution, supplier enablement, and AI-driven commerce experiences. Working with senior business and technology leaders, you will set investment priorities and deliver secure, reliable, cloud-native platforms that create meaningful enterprise-wide impact.

Requirements

Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.
12+ years of software engineering and technology experience.
7+ years of leadership experience managing leaders and multiple engineering teams.
Experience delivering at least one enterprise-scale commerce, merchandising, pricing, or promotions platform.
Experience delivering solutions using cloud-native architecture, APIs, Agile delivery methods, and modern software engineering practices.
Experience leading a large-scale technology modernization or transformation initiative.
Experience partnering directly with senior business and technology leaders on enterprise priorities.
Working experience applying AI, machine learning, analytics, or data-driven capabilities within a technology platform or product.

Nice To Haves

Master’s degree or MBA.
Experience with product information management, master data management, pricing optimization, promotions, marketplace, or supplier enablement platforms.
Experience implementing AI, machine learning, generative AI, or intelligent automation solutions.
Experience in a large-scale omnichannel retail, distribution, business-to-business, or eCommerce environment.
Experience leading global teams and complex enterprise technology portfolios.

Responsibilities

Define and execute the technology strategy, architecture, and multiyear roadmaps for merchandising, pricing, promotions, and AI commerce platforms.
Lead the development and modernization of enterprise catalog, product information, pricing, and promotional management systems.
Guide Directors, Senior Managers, Managers, and engineering teams while strengthening organizational design, workforce planning, succession planning, and talent development.
Drive adoption of cloud-native, API-driven, AI-enabled, secure, and scalable platform capabilities.
Partner with Merchandising, Pricing, Product, Sales, Finance, Data Science, and Digital leaders to translate business priorities into technology outcomes.
Establish platform governance, engineering standards, operational metrics, and investment priorities across multiple engineering organizations.
Manage technology budgets, resource allocation, portfolio priorities, and delivery execution.
Ensure platform reliability, security, scalability, and performance while balancing business objectives, risk, cost, and long-term technology strategy.
Identify and implement AI, machine learning, automation, and advanced analytics opportunities that improve business performance and customer experiences.
Serve as a trusted advisor to executive leadership and build productive partnerships with vendors, technology partners, and senior stakeholders.

Benefits

Inclusive culture with associate-led Business Resource Groups
22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs

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