Sr Director, Registration Renewals, Tolls and Violations

Wheels•Schaumburg, IL

12d•Onsite

About The Position

Overview The Senior Director serves as the enterprise-wide process owner for Registration Renewals, Tolls, and Violations, overseeing multiple operational departments across onshore/offshore teams and vendor partners. This highly visible role drives strategic vision, operational excellence, and innovation in processes, technology, and people. The position ensures world-class customer service, vendor performance, and compliance while managing large-scale operations and financial accountability. Job Description The Senior Director, Registration Renewals, Tolls and Violations serves as the enterprise-wide process owner for Registration Renewals, Tolls, and Violations. The leader will oversee multiple operational departments across onshore and offshore teams, as well as key vendor partners. The role includes end-to-end accountability for process performance, supply-chain execution, vendor quality, and operational outcomes. Through multiple direct reports, this leader ensures world-class customer service and deep subject-matter expertise while cultivating high-performing vendor relationships that contribute to Wheels’ strategic goals. This highly visible role partners closely with senior leadership to define the vision, set long-term strategy, and drive innovation in processes, people, and technology.

Requirements

Proven people-leadership skills with the ability to build, motivate, and manage teams.
Experience managing supply chains and vendor performance.
Strong knowledge of process-improvement methodologies (LEAN, Six Sigma) with demonstrated measurable results.
Expertise in risk management and contingency planning.
Strong executive presence, presentation skills, and client-facing experience.
Excellent interpersonal and influencing skills across all organizational levels.
Change-management experience with the ability to maintain service stability during large-scale transitions.
Strong project and program leadership, including planning, execution, and performance monitoring.
Results-oriented mindset with a commitment to client satisfaction and operational excellence.
Strong analytical, financial, and budget-management capability.
Ability to think strategically, multitask, and develop long-term business plans.
Domestic and international travel required (less than 10%); valid passport required.
BA or BS degree required preferably in Operations management.
Minimum 15 years of business-to-business experience and driving process/systems improvements.
Minimum of 10 years of leadership experience and in progressively responsible positions.

Nice To Haves

Minimum of 10 years Fleet management experience recommended
Advanced degree a plus.

Responsibilities

Develop and implement the strategic direction for Registration Renewals, Tolls, and Violations, ensuring alignment with the company’s goals and broader In-Life Services strategy.
Drive organizational strategies that improve responsiveness, quality, and efficiency, continually analyzing end-to-end workflows to enhance client satisfaction and reduce operational friction.
Lead technology, automation, and Business Excellence initiatives that support exceptional customer experience and operational scalability.
Stay current on industry trends, regulatory changes, and emerging technologies to proactively identify opportunities that benefit Wheels and its clients.
Own budget creation and management across four cost centers.
Build and deliver annual business plans, investment cases, and performance-correction plans for Executive Leadership.
Oversee product-line profitability for Renewals, Tolls, and Violations services .
Ensure accurate processing, reconciliation, and oversight of over 1 million annual client-billing and accounts-payable transactions.
Define measurable performance standards and ensure reliable reporting for internal and external stakeholders.
Produce monthly, quarterly, and annual operating reports that reflect financial and operational health.
Develop performance dashboards, KPIs, and analytics that assess operational effectiveness across all departments.
Lead and resolve escalated performance issues; partner cross-functionally to ensure consistent support and responsiveness.
Identify, assess, and mitigate operational risk, including dependencies with Driver Services, Client Services, and other support departments.
Collaborate closely with Procurement and Vendor Management to shape service strategies and participate in supplier business reviews.
Support contract negotiations and ensure that vendor partnerships optimize pricing, coverage, quality, and Wheels’ income opportunities.
Build and maintain relationships with external stakeholders including jurisdictions (DMVs), AAMVA, and national vendor networks .
Engage with clients and prospects as a subject-matter expert, presenting Wheels’ capabilities, value proposition, and measurable outcomes.
Drive a high-performance culture through effective leadership, coaching, and accountability.
Develop talent pipelines and future leaders by fostering growth, empowerment, and cross-functional collaboration.
Build a quality-centric culture rooted in transparency, continuous improvement, and data-driven decision making.
Utilize technology and best-practice methodologies to streamline processes and improve quality, productivity, and employee experience.
Hire, develop, and retain staff across both onshore and offshore teams.