Samsara-posted 9 days ago
Full-time • Manager
Remote • Atlanta, GA
1,001-5,000 employees

About the role: Join Samsara’s Global Renewals team and take ownership of our fast-growing Digital Renewals function. This senior leadership role oversees all aspects of commercial renewals—including sales-assisted, self-service, and auto-renewal customers—driving customer growth, efficiency, and retention at scale. You’ll lead a high-performing team of managers, partner cross-functionally, and design strategy for the next evolution of digital renewals. This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. You should apply if: You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

  • Own strategy and operations for sales-assisted, self-service, and auto-renewal commercial renewals
  • Lead, develop, and inspire a team responsible for 1:1 and scaled renewal motions
  • Collaborate with Sales, Customer Success, Product, and Marketing to optimize the digital renewal journey and drive improved retention and expansion
  • Set and manage performance metrics aligned to renewal revenue, customer experience, and operational efficiency
  • Build processes and leverage technology to improve automation, self-service, and enablement for the renewal customer base
  • Serve as a champion for customer value, identifying and removing renewals friction points and proactively mitigating churn risk
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
  • 7+ years experience in SaaS, recurring revenue, or subscription-based business, with emphasis on renewals or customer success
  • 3+ years of people management experience, including managing managers and scaling teams
  • Deep experience with digital commerce or self-service renewal workflows
  • Track record driving measurable improvements in renewal rates and customer lifecycle performance
  • Strong analytical and process optimization skills, with experience using CRM and digital tools
  • Excellent cross-functional communication and project leadership abilities
  • Background in high-growth environments and/or public company experience
  • Deep familiarity with B2B sales, digital adoption, or experience with auto-renewal operations
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