Samsara-posted 11 days ago
Full-time • Manager
Remote
1,001-5,000 employees

Join Samsara’s Global Renewals team and take ownership of our fast-growing Digital Renewals function. This senior leadership role oversees all aspects of commercial renewals—including sales-assisted, self-service, and auto-renewal customers—driving customer growth, efficiency, and retention at scale. You’ll lead a high-performing team of managers, partner cross-functionally, and design strategy for the next evolution of digital renewals. This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

  • Own strategy and operations for sales-assisted, self-service, and auto-renewal commercial renewals
  • Lead, develop, and inspire a team responsible for 1:1 and scaled renewal motions
  • Collaborate with Sales, Customer Success, Product, and Marketing to optimize the digital renewal journey and drive improved retention and expansion
  • Set and manage performance metrics aligned to renewal revenue, customer experience, and operational efficiency
  • Build processes and leverage technology to improve automation, self-service, and enablement for the renewal customer base
  • Serve as a champion for customer value, identifying and removing renewals friction points and proactively mitigating churn risk
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
  • 7+ years experience in SaaS, recurring revenue, or subscription-based business, with emphasis on renewals or customer success
  • 3+ years of people management experience, including managing managers and scaling teams
  • Deep experience with digital commerce or self-service renewal workflows
  • Track record driving measurable improvements in renewal rates and customer lifecycle performance
  • Strong analytical and process optimization skills, with experience using CRM and digital tools
  • Excellent cross-functional communication and project leadership abilities
  • Background in high-growth environments and/or public company experience
  • Deep familiarity with B2B sales, digital adoption, or experience with auto-renewal operations
  • Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.
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