Sr. Director, RCM Customer Analytics

XIFIN•Charleston, SC

6h•$165,000 - $210,000

About The Position

XiFin is seeking an experienced, results-driven senior leader to lead revenue cycle management (RCM) analytics strategy and customer-facing performance insights for a strategic enterprise customer. The role translates complex revenue cycle data into clear business insights, priorities, and actions that improve financial and operational outcomes. The Sr. Director partners directly with the customer and XiFin leaders, guides executive performance discussions, and aligns analytics with the customer’s strategic goals. The position provides strategic direction, quality oversight, and accountability for the broader analytics function supporting the customer, and manages and develops the Director, RCM Analytics assigned to the enterprise account. The leader operates at both executive and analytical levels, anticipates risks and opportunities, and influences decisions across customer and internal teams. Domestic travel of up to 35% is required based on customer and business needs.

Requirements

Bachelor’s degree in Business, Healthcare Management, Healthcare IT, Finance, Analytics, or a related field; an advanced degree is preferred.
12+ years of progressive experience in revenue cycle operations, customer analytics, business intelligence, or a related healthcare field, including significant leadership responsibility.
Demonstrated expertise in RCM metrics, data analytics, KPI reporting, and translating findings into business recommendations.
Experience leading and developing senior analytics professionals or teams and driving accountability for complex deliverables.
Ability to advise and influence senior executives and lead customer-facing performance and strategy discussions.
Deep understanding of healthcare revenue cycle performance, including billing, collections, denials, accounts receivable, reimbursement, and financial outcomes.
Advanced proficiency in Microsoft Excel and experience with reporting, visualization, or business intelligence tools.
Ability to manage executive priorities, escalations, deadlines, and cross-functional initiatives in a complex customer environment.
Ability to connect analytics to business priorities and focus teams on high-impact insights.
Ability to communicate complex information clearly and confidently to executive, operational, financial, and technical audiences.
Ability to lead through others by setting direction, developing talent, and creating accountability.
Ability to balance strategic leadership with analytical depth to challenge assumptions, assess insight quality, and guide recommendations.
Ability to build trusted customer relationships and navigate difficult performance discussions with transparency, sound judgment, and a solutions-focused approach.
Ability to align stakeholders and drive decisions and follow-through amid competing priorities.
Ability to anticipate risks and opportunities, recommend actions, and maintain momentum from insight through execution.
Availability for domestic travel up to 35% of the time based on customer and business needs.

Nice To Haves

Advanced degree.
Experience in diagnostic laboratory, pathology, healthcare technology, or another highly regulated healthcare environment.

Responsibilities

Set the customer’s RCM analytics strategy and align reporting, analysis, and insights with customer priorities and business outcomes.
Lead, coach, and develop the Director, RCM Analytics, setting priorities, decision rights, performance expectations, and accountability for high-quality work.
Translate complex revenue cycle and operational data into clear findings, recommendations, and decisions for customer and XiFin executives.
Direct deep-dive analysis of cash collections, DSO, payments per accession, payor activity, denials, bad debt, accounts receivable, and other key performance indicators.
Serve as a senior analytics partner to the customer, build trusted relationships, lead performance discussions, and connect insights to action.
Establish consistent reporting, dashboards, definitions, and review processes that provide an accurate and actionable view of performance.
Anticipate emerging performance risks, identify root causes and opportunities, and mobilize appropriate teams to act.
Partner with revenue cycle operations, technology, product, finance, and customer teams to prioritize and advance initiatives that improve performance and financial outcomes.