Sr. Director, Program Management - CX

The Home Depot • Atlanta, GA

1d • Onsite

About The Position

With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
The Senior Director of Operations will be responsible for the daily activities of driving change, process improvements and implementation of Store Operations (SSC) projects into a Division. (NOTE:This does not include Pro, Tool Rental, At Home Services, H

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• 6 years of work experience.
• Working knowledge of store operations, merchandising and financial analysis
• Analytical skills
• Basic Office Budget Management skills
• Ability to drive change and execute process improvements across region - Teach, coach, & train diverse groups of associates
• Technology competence (Basic P.C. skills) Desktop Office Suite must be proficient in Word, Excel and PowerPoint
• Presentation skills
• Change Management Orientation
• Process Improvement

Nice To Haves

• District Manager or equivalent with 10 years of relevant work experience.
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job

Responsibilities

• Review project plans for completeness and sustainability, socialize the implementation plans, including all aspects of change management and ensure the completeness and accuracy of projects and initiatives to confirm they are meeting realistic timelines.
• Review and approve Atlanta SSC projects and initiatives, participate as a key stakeholder in the SOAR process, and help determine project alignment with company strategy.
• Manage projects using a completed implementation package from SSC with milestones, metrics for success, training, and implementation timeline (i.e. Playbook).
• Be key team member in project/initiative implementation planning.
• Provide project/initiative implementation feedback to Atlanta SSC project owners to help determine measurement against success criteria to facilitate continuous improvement.
• Provide regular guidance and direction to Regional Operations Managers (ROMs), as well as weekly communications to Ps and RVPs, at minimum.
• Serve as liaison between SSC, field leadership and stores.
• Attend all President's meetings as a team member to ensure all operational projects are aligned and integrated with all other functional rollouts. Attend all operational conference calls as a team member. Present updates on all active projects in month

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED