Sr. Director, Product Management - Associate Experience: Support Innovation
About The Position
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team As a Senior Director on the Associate Experience product team you will embark on the mission to connect customers in the Capital One enterprise (i.e., our employees, or Associates) with simple to use, digitally enriched experiences that are designed to enhance the associate experience. Capital One has a reputation of providing an industry leading customer experience, and is continuously pushing boundaries, surprising customers with solutions they never thought were possible. We strive to create the same unparalleled experience for our Associates, the employees of Capital One. This role is the Product Lead for Support Innovation at Capital One, your mission is to leverage AI and emerging technologies to revolutionize the IT support experience for our 100,000+ workforce. Leading a team of product managers and design partners, you will set the strategy, vision, and roadmap for our Support Innovation domain. Sitting at a historic inflection point for AI transformation, you will drive modern tech solutions across every corner of the enterprise. We are seeking a leader who combines a passion for technology with deep empathy for internal customer needs. You will partner closely with senior engineering, design, and other cross-functional leaders to translate complex technology into intuitive, delightful experience for our Associates. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Requirements
- Bachelor's degree in any field and at least 7 years of Product Management experience
Nice To Haves
- Experience translating business strategy and analysis into consumer facing digital products
Responsibilities
- Set the strategy, vision, and roadmap for our Support Innovation domain.
- Leverage AI and emerging technologies to revolutionize the IT support experience for our 100,000+ workforce.
- Lead a team of product managers and design partners.
- Drive modern tech solutions across every corner of the enterprise.
- Partner closely with senior engineering, design, and other cross-functional leaders to translate complex technology into intuitive, delightful experience for our Associates.
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
- Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
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What This Job Offers
Job Type
Full-time
Career Level
Director
