Sr Director- Portfolio Leader

CNX•USA, TX, Work-at-Home, TX

1d•$152,000 - $190,000•Remote

About The Position

Concentrix describes itself as a global technology and services company that supports brands with technology, data, industry expertise, and transformation solutions. The posting title is Sr Director- Portfolio Leader, although the role description refers to an Account Executive. The position manages assigned client accounts day to day, reports to the Sector Portfolio Leader, and develops, nurtures, and retains client relationships. The role requires understanding client businesses, objectives, strategies, and industries; supporting portfolio and sector strategy; and applying knowledge of BPO and technical services. It builds senior client relationships, develops profitable account plans, identifies growth opportunities, aligns technology solutions with client needs, establishes account governance, manages risk, and supports high-quality service delivery and client satisfaction. The position coordinates with portfolio and sector leaders and internal teams, monitors account performance, shares client insights, and prepares updates for clients and leadership. It also involves staying current with industry trends and participating in professional development. This is a full-time, work-at-home position based in Texas. The employee must reside in the United States or have a valid U.S. residential address and be legally authorized to work in the United States. The base salary range is $152,000 to $190,000, plus incentives tied to individual and company performance. The deadline to apply is November 15, 2026. The work is generally sedentary and regularly requires using a computer, keyboard, telephone/headset, and/or other office equipment.

Requirements

Bachelor’s degree in Business Administration, Marketing, or a related field, with 8 or more years of experience.
At least 3–5 years of experience in account management or client relationship management, preferably in the BPO industry.
Strong communication and interpersonal skills, including the ability to build and maintain client relationships.
Excellent problem-solving and conflict-resolution abilities.
Ability to analyze data and use insights to inform account strategies.
Proficiency with CRM systems such as Salesforce and other relevant tools.
Strong organizational and time-management skills.
Ability to work collaboratively in a team environment.
Must be legally authorized to work in the United States and reside in the United States or have a valid U.S. residential address.

Responsibilities

Understand clients’ businesses, objectives, strategies, and industries, and support development of portfolio and sector strategy.
Apply knowledge of BPO and technical services associated with assigned accounts and industry sectors; communicate expertise at internal and external forums.
Build and maintain long-term relationships across client buyer personas, including CIOs, CMOs, CTOs, and CXOs.
Develop sustainable, profitable strategic account plans that address whitespace, cross-selling, and upselling opportunities and use the full range of Concentrix services.
Meet financial KPIs, including revenue, new business signings, and gross margin, and maximize Concentrix’s share of clients’ total addressable markets.
Align Concentrix technology solutions and technology partnerships with clients’ business opportunities and strategies.
Establish account governance collaboratively with clients and manage it according to account needs and contractual obligations.
Engage senior client executives and mitigate financial, competitive, and technological risks.
Deliver exceptional client satisfaction, fulfill contractual obligations, coordinate high-quality service delivery with internal teams, and develop and monitor improvement plans when needed.
Act as the first point of client escalation, resolve inquiries and issues, provide updates, and escalate to Portfolio Leaders when necessary.
Analyze market trends and client data to identify growth opportunities and make informed recommendations.
Assist Portfolio Leaders and Sector Leads in developing and executing portfolio and sector growth strategies.
Coordinate with Portfolio Leads, Sector Leaders, and internal teams to align account strategies with business goals.
Leverage internal resources and expertise to deliver high-value, profitable client solutions; share insights and best practices with the broader account team.
Monitor account performance and key metrics, report progress to Portfolio Leaders, and share client feedback and insights with internal teams.
Prepare and deliver regular client reports and updates on account performance and metrics.
Stay current on industry trends, emerging technologies, and account-management practices; participate in training and seek professional growth opportunities.