Sr Director, Platform & Technology Operations (Breakthrough)

U.S. Venture, Inc.•Green Bay, WI

3d•Onsite

About The Position

The Senior Director, Platform and Technology Operations, owns the infrastructure, reliability, and operational excellence of Breakthrough's technology platform. This role is accountable for cloud operations, production environments, data platform infrastructure, security, compliance, and internal technical support. This leader makes sure our platform runs reliably and scales to support 200+ Fortune 500 clients. They own cloud infrastructure, production environment health, monitoring and observability, incident management, and the maturity of our security and compliance programs. They lead client-facing security engagements and manage vendor relationships across the operational toolchain. This is a working leadership role with a lean team. Technically credible enough to challenge and develop the leaders on the team, while focused on making the overall operational function work: setting strategy, building repeatable processes, and raising the capabilities of the people and systems across the group. The ideal location for this role is on-site in Green Bay, WI, however, based on relevancy of experience, we may consider candidates within a drivable distance from Green Bay in which monthly travel at a minimum would be required.

Requirements

8+ years in technology operations, infrastructure, or cloud engineering, with at least 3 years leading teams that include Director-level or senior technical reports
Track record managing cloud infrastructure at scale (GCP preferred)
Experience with enterprise compliance frameworks, particularly SOC 2. Familiarity with NIST is a plus; exposure to ISO 27001, FedRAMP, or GDPR is a bonus.
Experience leading client-facing security and compliance conversations with enterprise customers
Background in SaaS or technology companies serving regulated or enterprise clients

Responsibilities

Infrastructure & Cloud Operations
Own the reliability, performance, and scalability of cloud infrastructure (GCP)
Manage production and staging environments, ensuring stability and availability
Own the monitoring and observability stack: logging, tracing, metrics, and alerting
Drive proactive capacity planning to stay ahead of demand as the client base and platform grow
Own data platform infrastructure (BigQuery, data pipelines) and the compute/platform layer supporting ML and AI workloads
Drive infrastructure architecture decisions in partnership with engineering leadership
Drive SLA/SLO definition, measurement, and reporting
Own the incident management framework: tooling, severity definitions, post-mortem process, and escalation to business continuity activation, leadership notification, and client communication
Own disaster recovery and business continuity planning
Security & Compliance Operations
Own and evolve Breakthrough's security and compliance programs, including SOC 2, with a mandate to continuously expand the framework portfolio as client and market needs require
Continuously mature the organization's security posture: policies, controls, risk management, vulnerability management, access controls, and network security, independent of any single compliance framework
Own multi-tenant data isolation, client data handling policies, and data retention and governance practices
Lead client-facing security questionnaires, audits, and due diligence processes
Partner with U.S. Venture's corporate information security team to align on corporate policies, share intelligence, and coordinate security initiatives
Internal Technical Support
Oversee the Help Desk function, ensuring internal teams have the tools and support they need to be productive
Own internal IT operations, endpoint management, and end-user experience
Vendor & Budget Management
Manage vendor relationships for cloud services (GCP), security tooling, and operational platforms
Own contract negotiations and renewals for tooling within the operational domain
Drive cloud cost optimization and FinOps discipline
Cultivate U.S. Venture’s values while inspiring, empowering, recognizing, and guiding team members
Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
Continuously learn and develop self professionally
Support corporate efforts for safety, government compliance, and all other company policies & procedures
Perform other related duties as required and assigned