Sr. Director, Plan Configuration & Documentation

Personify Health•Remote,

1d•$150,000 - $165,000

About The Position

Personify Health is looking for a Senior Director of Plan Configuration and Documentation to lead the teams responsible for building health plans in our systems and designing enterprise-level solutions for our clients. This is a senior leadership role for someone who has spent their career in third-party administration and is ready to own the full lifecycle of plan build, solution architecture, and cross-functional project execution at scale. You'll lead a team of Directors and their functions, drive plan configuration excellence across the TPA, and serve as a key partner to internal stakeholders on initiatives that require rigor and follow-through.

Requirements

10+ years of experience in TPA operations, health plan administration, or a directly related field
Bachelor's degree required
Proven leadership experience managing Director-level teams across multiple functions
Deep knowledge of health plan build processes, benefits administration, and enterprise client solutioning
Experience leading or closely partnering with solution architecture or implementation design functions
Strong project management skills with experience owning and delivering operational initiatives
Clear, direct communicator who can work across technical and non-technical stakeholders
Comfortable operating in a fast-moving environment where priorities can shift

Nice To Haves

advanced degree or relevant certifications (PMP, CEBS) a plus

Responsibilities

Lead and develop the teams of overseeing Plan Configuration and Solution Architecture functions
Set clear goals, remove barriers, and build a high-performing, accountable team culture
Translate business objectives into operational priorities for your teams
Foster close collaboration between Plan Configuration and Solution Architecture, ensuring alignment on client needs, technical design, and plan build execution
Provide strategic oversight of plan build operations ensuring accuracy, efficiency, and on-time delivery
Own quality and consistency of configuration standards across the organization
Drive continuous improvement across both functions, identifying process gaps and building solutions
Partner closely with Plan Configuration to ensure solution designs are buildable, scalable, and delivered on time
Support pre- and post-sale solutioning efforts, working with Account Management and Implementation teams to translate complex client requirements into viable plan designs
Serve as an escalation point for complex or non-standard configurations that require architectural guidance
Build repeatable frameworks and design standards that improve consistency and reduce downstream rework
Own and manage the operational project portfolio for the TPA side of the business
Partner with cross-functional teams to align timelines, resources, and deliverables
Build and maintain operational project frameworks that create visibility and accountability