Sr. Configuration Manager

CONCEPT SOLUTIONS LLC•Washington, DC

2d•$115,000 - $125,000•Onsite

About The Position

Concept Solutions is seeking a Sr. Configuration Manager to collaborate with cross-functional teams, leverage modern tools like ServiceNow, and make a measurable impact in a high-visibility environment for the FAA’s ITIPSS I&O program. This position is responsible for playing a critical part in supporting enterprise-level IT change and configuration management for a federal customer—ensuring stability, efficiency, and continuous improvement across systems.

Requirements

Bachelor’s degree in IT, Business, or a related field with 8+ years of experience, OR 10+ years of relevant Change Management experience
Experience with IT Change and Configuration Management processes
Strong ability to analyze workflows and improve processes
Proven experience working with ticketing systems (ServiceNow preferred)
Excellent organizational skills with a focus on data accuracy and tracking
Strong written communication skills, including documentation and reporting
Collaborative mindset with the ability to work effectively across teams
Self-starter who takes ownership and drives results

Nice To Haves

Experience supporting large-scale enterprise environments (35,000+ users)
Familiarity working with federal or government clients
Experience collaborating across multiple stakeholder groups

Responsibilities

Lead and support enterprise IT change and configuration management activities
Process and manage change requests using ServiceNow and SharePoint (KSN forms)
Guide change requests through established governance and approval workflows
Partner with federal leadership to support and enhance automated change management tools
Identify gaps in current processes and recommend practical, scalable improvements
Maintain accurate data, reporting, and documentation for all change activities
Contribute to the development and refinement of standard operating procedures (SOPs)
Monitor and resolve incidents through ticket queues, ensuring timely resolution