Sr. Director, Patient Support Services
About The Position
Replimune's mission is to revolutionize cancer treatment with therapies designed to activate a powerful and durable full-body anti-tumor response, boldly transforming cancer care because patient’s lives depend on it. At Replimune, we live by our values: United: We Collaborate for a Common Goal. Audacious: We Are Bold. Dedicated: We Give Our Full Commitment. Candid: We Are Honest With Each Other. People are at the center of everything we do, and when it comes to our employees, we make it personal. With a deep sense of purpose, a strong and evolving culture, a competitive and forward-looking total rewards program, everyone at Replimune has a unique opportunity to impact on the lives of patients, caregivers and themselves. Join us, as we reshape the future. The Senior Director of Patient Support Services will report to the Executive Director of Market Access and Value. This leader will be primarily responsible for leading strategy, operations and managing patient support services ensuring access supporting the launch and growth of Replimune products. The Senior Director of Patient Support Services will collaborate closely with cross functional partners and external vendors to implement developed services to ensure patient access to Replimune products is seamless.
Requirements
- Bachelor’s degree required.
- 10+ years of biotech/pharma experience with 5+ years managing patient support services.
- Strong leadership, communication, and collaboration skills with demonstrated ability to drive consensus.
- Experience in all reimbursement models inclusive of buy and bill, with oncology preferred.
- Knowledge of and extensive experience with commercial and government payer policy development, execution, and management.
- Knowledge of and experience with patient services Compliance requirements.
- Demonstrated ability to develop and execute RFPs.
- Demonstrated negotiation skills and ability to make sound business arguments to influence internal and external decision makers.
- Deep understanding of the development and execution of performance and operational indicators of success (KPIs).
- Demonstrated experience in developing and managing vendors and internal budgets.
- Strong background in pharma data platforms.
- Proficient in Microsoft Word, PowerPoint, and Excel.
- Experience in influence management across internal stakeholders and external partners.
- Ability to thrive in a fast-paced start-up environment with high expectations and accountability for the quality and timing of deliverables.
Nice To Haves
- BSN, RPh Pharm D or MBA a plus
Responsibilities
- Responsible for strategy development, design and execution of requisite patient support services ensuring the patient journey is effective, efficient, and aligned with brand and market access strategy.
- Serve as the operational lead for launch readiness and ongoing execution by identifying access barriers, leading cross functional issue resolution
- Collaborate with commercial leadership across Market Access, Sales, and Marketing to ensure a seamless and high impact customer experience and execution of business strategy
- Establish compliant oversight across Hub Services and all patient-facing operations in close partnership with Legal, Compliance, and Medical Affairs
- Define KPIs, dashboards, and conduct business analysis to drive performance, transparency, and continuous improvement across programs and operations
- Define patient treatment journey, operational workflows and identify medical care model requirements to support the development and implementation of reimbursement support, copay assistance programs and other patient assistance programs as needed.
- Responsible for creation and maintenance of HUB SOPs, business rules and related program documentation to ensure program compliance
- Utilize data, insights, and feedback from patients and customers to continually optimize support services and offerings
- Responsible for program and HUB vendor management and performance as defined by KPIs.
- Responsible for ensuring compliance requirements are met across all programs.
- Conduct RFP, analyze submissions and provide recommendations for an appropriate patient support services HUB vendor and future ongoing program enhancements as needed.
- Collaborate with Account Teams to ensure competency in policies and clinical criteria of payers in support of access knowledge.
- Collaborate with cross functional teams in building field facing tools which focus on the patient journey developing a patient focused approach.
- Optimize patient support and distribution data to identify and measure successful support program metrics.
- Responsible for budget development and management.
- Assess marketplace and identify successful patient access advances and share best practices with internal stakeholders.
- Use developed key performance metrics for all patient support services to evaluate gaps and areas of advancement in patient support services.
- Willing to undertake various responsibilities outside of area of expertise as opportunity presents.
- Training content development and execution of training as required.
Benefits
- medical, dental, and vision insurance
- 401k match
- flexible time off
- a number of paid holidays including year-end shutdown
- annual performance incentive bonus
- new hire equity
- ongoing performance-based equity
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What This Job Offers
Job Type
Full-time
Career Level
Director
