Patient Services Director

Tareen Dermatology PA•Roseville, MN

13h•$120,000 - $140,000•Onsite

About The Position

Tareen Dermatology is seeking an experienced, people-focused Patient Services Director to lead our Patient Services teams and help shape an exceptional experience for every patient we serve. The Patient Services Director provides strategic and operational leadership for patient access and service functions across all Tareen Dermatology locations. This leader plays an essential role in creating a consistent, efficient, and compassionate patient experience—from a patient's first interaction with our practice through scheduling, arrival, benefits coordination, and follow-up. This is an ideal opportunity for an experienced healthcare leader who enjoys developing teams, improving processes, using data to drive results, and creating an outstanding experience for both patients and employees.

Requirements

Bachelor's degree in Healthcare Administration, Business Management, Operations, or a related field preferred; master's degree is a plus.
5–7 years of progressive healthcare operations or patient access experience, with leadership experience in a multi-site environment preferred.
Experience in dermatology, specialty practice, ambulatory care, or another high-volume patient service environment preferred.
Strong leadership, coaching, team-management, and conflict-resolution skills.
Experience with patient access functions such as scheduling, registration, front desk operations, call centers, prior authorizations, benefits coordination, credentialing, and referrals.
Strong analytical and problem-solving skills with the ability to translate operational metrics into actionable improvements.
Excellent interpersonal, written, and verbal communication skills.
Ability to successfully manage competing priorities in a fast-paced, multi-location environment.
Proficiency with medical EHR and practice management systems; EMA experience is preferred.

Nice To Haves

Master's degree
Leadership experience in a multi-site environment
Experience in dermatology, specialty practice, ambulatory care, or another high-volume patient service environment
EMA experience

Responsibilities

Provide leadership, coaching, and direction to Patient Services supervisors, leads, and team members.
Oversee patient-facing operations across multiple locations, including our Call Center and Front Desk teams.
Provide oversight of Credentialing, Prior Authorization, Specialty Benefits, and Referral Outreach functions.
Ensure scheduling, registration, check-in/check-out, intake, and other patient access processes operate efficiently and consistently.
Establish and monitor standards for call quality, responsiveness, scheduling accuracy, patient communication, and service recovery.
Develop and improve workflows that enhance efficiency, quality, compliance, and patient satisfaction.
Use patient feedback, service trends, call metrics, and operational data to identify opportunities and drive meaningful improvements.
Own departmental KPIs, scorecards, and performance expectations while building a culture of accountability and transparency.
Recruit, develop, coach, and retain strong teams while supporting leadership development and succession planning.
Partner closely with clinical, business office, marketing, Human Resources, and executive leadership to improve the overall patient experience.
Ensure compliance with HIPAA, OSHA, and applicable regulatory and organizational standards.