Sr. Director, Patient Services Analytics

EVERSANA•Mason, OH

11d•$145,000 - $160,000•Onsite

About The Position

This role involves working with internal and external clients, data providers, and third parties to enhance and execute team priorities using data and analytics, predictive analytics, machine learning, and advanced statistical techniques. The primary goals are to improve existing patient services business operations with data and analytics, and to generate new lines of business through custom data deliverables, consulting practices, and new product development. This includes hands-on work to deliver business requirements and technical specifications for the data science team. The position also entails broad responsibilities such as project coordination/management, presentations to executive staff, and coordinating/leading demos and client interactions. The role supports clients and business partners through operational excellence, strategic thought, effective decision-making, and organized project prioritization and delivery, providing a clear, strategic vision and a plan for actionable, innovative analytic solutions. Focus areas include optimizing existing and generating new value streams in partnership with Patient Services and D&A Business Leaders, advanced reporting modules, patient hub/CRM data enablement, patient personas/clusters, and improving client outcomes such as prior authorization analysis and prediction, adherence analysis, and smart enrollments through integration of various data sources like SP data, Hub Churn Data, Open/Closed Claims Data, EHR/EMR, Formulary, Payer/Plan, and RWD/RWE. The role requires the ability to work independently, learn new business domains quickly, manage multiple projects and clients simultaneously, communicate persuasively, resolve issues effectively, identify requirement gaps, and manage development challenges. People leaders must possess both the skills to effectively accomplish tasks and the emotional intelligence to align with cultural values, overseeing their department, interviewing, selecting, and supervising staff, determining job objectives, work methods, and performance standards, and administering personnel actions.

Requirements

Bachelors / Master’s degree in Engineering, Business, Economics/ Statistics or equivalent
11+ years of experience in data and analytics with direct experience working with Patient Hub/CRM, Specialty Pharmacy, Market Access data
Knowledge of cloud based storage, Tableau, PowerBI and other data visualization software.
Knowledge of copay assistance programs including coupons, PAP, bridge programs, copay accumulators/maximizers and other leading industry initiatives
Ability to identify and solve issues and escalate when appropriate.
Ability to resolve conflicts constructively.
Ability to proactively identify and communicate growth goals.
Excellent communication skills.
Ability to interact with all levels of customers, end users and colleagues.
Strong collaborator and relationship builder.
Ability to adapt to new situations, solve problems on the fly, and manage multiple priorities.
Teamwork and scrappiness required.
Familiarity with Matrix organizations and ability to operate with start-up excitement
Understanding of AI/Machine Learning models
Hands-on patient services data analytics expertise: 11+ years of prior experience working with internal and external clients, data providers and other 3rd parties to enhance and execute team priorities by leveraging data and analytics.
Should be able to define, create and increase the consumption of Patient Services reporting artifacts incl. but not limited to portfolio-level power stats as well as help RCA operational issues with articulation of accurate and comprehensive set of KPIs
Client-facing: Should be able to present and drive meaningful progress with compelling insights-driven storytelling to clients esp. on project coordination/management updates, leading product demos of reporting & analytics solutions
Should be outcomes-driven: Proven expertise in translating business objectives into analytical questions and then working closely in co-ordination with various teams such as internal IT, Analytics & Data as well as client teams and 3rd party vendors across Data, IT and Business to generate analytics solutions

Nice To Haves

Tableau Desktop certified associate or Power BI certification
AWS, GCP or Azure certifications
Proficiency at SQL, Tableau, PowerBI, Snowflake knowledge
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio)

Responsibilities

Contribute to a portfolio of clients and projects, providing strategic input and expertise in driving data services strategy and execution.
Help pursue new business and maintain the health of existing accounts. Assist with regular development and review of pitches and proposals.
Act as Data and Analytics Lead in Patient Services pitches, proposals, marketing.
Accountable for creating scalable best practices and product offerings across Copay, Reporting, Analytic and Insights solutions for EVERSANA’s Patient Services clients on performance and value on established SLAs and KPIs.
Responsible for leading a team of Analysts (both onsite and offshore) to generate actionable artifacts & solutions.
Responsible for data deep-dives to RCA identify and help resolve access, affordability, and adherence challenges across patient access journey.
Support clients and business partners via operational excellence, strategic thought, effective decision making and organized project prioritization and delivery.
Provide a clear, strategic vision and a plan for bringing actionable, innovative analytic solutions.
Act as a thought partner and consult in a matrix-environment with Patient Services leaders across Client Services, Operations, Product, Innovation, Data and IT to drive timely, accurate and comprehensive resolution and outcomes.
Contribute to developing scalable best practices and product offerings for Patient Services Analytics Team and other cross functional departments.
Drive understanding of how Data and Analytics fit into broader programs and pursue a commitment to improving ROI for our clients by working closely with Patient Services team members to ensure that Data and Analytics accomplish our goals and support our partners, clients and patients.
Develop and deliver effective and persuasive presentations demonstrating the value of our Data and Analytics offerings for client teams, business development, and internal partners.
Define and uncover core insights and offerings from data and services that help achieve P&L goals.
Collaborate with product owners to ensure solutions meet business needs.
Collaborate with technical resources to identify and document technical requirements and constraints.
Write acceptance criteria and collaborate with QA team to ensure test plans address all requirements.
Create user experience deliverables including wireframes and navigation flows.
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Oversee respective department.
Interview, select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures.
Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline, and discharge and administer all other personnel actions.