Sr. Director, Operations & Transformation Change Management

AmeriLife•Clearwater, FL

About The Position

Reporting to the Senior Vice President, Operations and Transformation, the Senior Director of Operations and Transformation Change Management is accountable for designing and leading change strategies that enable successful delivery of IT led technology initiatives and the onboarding of organizations into a centralized Contracting and Incentive Compensation Center of Excellence. This role operates within a complex health and wealth insurance distribution environment, spanning brokerage and career models, multi carrier relationships, and highly regulated processes. This leader partners closely with IT, Agency Operations, Distribution, Compliance, Service Delivery, Third-Party vendor partners, and organizational leadership to ensure adoption, readiness, and value realization across transformation initiatives that materially impact the agent and marketer experience, incentive compensation accuracy, operational efficiency, and regulatory compliance.

Requirements

Bachelor’s degree in business, organizational development, information systems, or a related field
10+ years of progressive experience in change management, transformation, or large‑scale program delivery
Direct experience leading change for Centers of Excellence and IT technology implementations
Demonstrated success onboarding organizations into centralized or shared services models
Experience operating in regulated environments requiring SOX‑sensitive or compliance‑aware change practices
Proven ability to influence without authority at senior leadership levels
Exceptional communication, facilitation, and stakeholder management skills
Ability to navigate ambiguity, complexity, and competing priorities
Data‑driven approach to measuring adoption and outcomes
Strong partnership mindset with IT, business leaders, and service organizations

Nice To Haves

Experience supporting centers of excellence or enterprise shared services
Experience within insurance, financial services, or highly regulated distribution models preferred
Familiarity with health and wealth insurance operations, including contracting, commissions, and incentive compensation preferred
Change management certification (Prosci, ACMP, or similar) preferred
Strategic thinker with strong execution discipline

Responsibilities

Lead change management strategy supporting Operational and IT initiatives impacting the marketer and agent experience as well as the onboarding of organizations into the Contracting and Commissions Center of Excellence
Serve as the primary change leader for major operational transformation and technology programs embedding change management into delivery lifecycles across core platforms, workflows, data and vendor implementations
Design and scale standardized change methodologies, tools and practices that support consistent adoption across business units while meeting SOX-sensitive, regulatory, and audit requirements
Partner with Operations, IT, Finance, Service Delivery and Distribution stakeholders to assess organizational impacts, translate complex changes into role-based adoption plans, and drive user readiness
Translate complex technology and process changes into clear, role‑based impacts and adoption plans
Lead organizational transition from federated to standardized operating models within the Contracting and Commissions CoE, addressing impacts across agent onboarding, hierarchy management, incentive compensation, commission process, and service delivery
Advise executive sponsors and senior leaders on change readiness, adoption risks, and mitigation strategies
Develop and oversee integrated communication and training strategies that clearly articulate the purpose, scope, and expectations of change, ensuring message and learning are timely, practical, and audience-appropriate
Define adoption metrics, behavioral indicators, and value realization outcomes, applying reinforcement strategies and lessons learn to continuously mature change capabilities