Non-Foods

Advantage Solutions•Nashville, TN

3d•$134,000 - $174,200•Onsite

About The Position

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary The Sr Director, Operations INEX is responsible for executing overall operational strategy, overseeing the Business Unit P&L, and driving accountability to achieve successful results for the Integrated Retail Team. The Sr Director, Operations leads team management, performance management, strategic planning, budgeting and forecasting initiatives, in addition to problem solving and process development. Focus on defining measurable results for the organization that enable and support outstanding program execution for our clients. Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals.

Requirements

Bachelor's Degree or equivalent experience required; MBA Degree or equivalent experience preferred
10+ years of leadership experience in sales within the pet, paper or grocery non-foods categories or channels of trade, including P&L responsibility (budgeting, forecasting, etc.)
Previous experience managing direct reports
Experience working with and selling to major retail chains such as Costco, Walmart, Tractor Supply, Petco, and/or experience in consumer packaged goods industry
Excellent strategic thinking and process development skills
Excellent communication skills, both written and verbal
Ability to influence without authority
8+ years of general/leadership experience in an operations environment, including P&L responsibility (budgeting, forecasting, etc.)
Previous experience managing 10+ direct reports
Experience working with major retail chains such as Best Buy, Wal-Mart, and/or experience in consumer package goods industry.
Expert level influencing skills – ability to manage internal and external boundaries, set expectations, and build alignment at varying management levels/client interface
Expert level execution skills - ability to coordinate mutually agreed expectations of what is promised to the customer into measureable business results
Expert level credibility skills – ability to use personal effectiveness to link relationships, processes, and business methodologies with cost-saving activities
Excellent organizational and problem-solving skills
Must be able to effectively handle multiple tasks and projects simultaneously in a highly complex environment
Team player with good people skills
Ability to manage and develop a team of 10 or more employees, including direct and indirect reports

Nice To Haves

MBA Degree or equivalent experience preferred

Responsibilities

Create and define the long-term strategy for the Integrated Marketing Operations Team, including but not limited to, sourcing and procurement strategy, planning strategy, and field support strategy
Secure and align resources to enable the long-term strategy for the Integrated Marketing Operations Team
Measure and evaluate operational activity against the go-to-market strategy and intended results.
Harness the operational capabilities of the organization to drive programs and processes while driving budgetary discipline; Maintain and protect client relationships through the collection of strategic data, meeting internal service level agreements, supporting client program reviews, and managing client/contract expectations
Coordinate and successfully launch trade exhibits, shows, and regular company field programs to meet and exceed customer or client expectations.
Build processes and infrastructure to enable scalable, measureable and profitable growth
Set expectations and interface closely with all stakeholders on the Executive Leadership Team on performance against execution goals
Oversee management of staff through prioritization, workload balancing/utilization, employee recognition/rewards and staff development to keep unplanned turnover at a minimum and staff morale high.
Make adjustments and optimize service quality to maximize our one-to-one consumer interactions.
Work closely with other business leaders (i.e. Talent Acquisition, Field Execution, etc) to maximize processes
Identify and attend approved trade exhibits, shows and regular company field programs to develop and maintain knowledge base
Identify gaps and best practices in operational support to improve overall performance.
Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
May delegate work of others and provide guidance, direction and mentoring to indirect reports