Sr. Director of Quality Technical Services

Niagara Bottling • Diamond Bar, CA

1d • $204,900 - $286,860 • Onsite

About The Position

The Sr. Director of Quality Technical Services is responsible for and ensures that all bottled water, beverage, and aseptic products meet federal, state, local and customer requirements regarding product quality. The Sr. Director of Quality Technical Services is a leadership position that develops the quality technical programs and project management activities that enable project commissioning and line acceptance from a finished product perspective. This position oversees the strategy and execution of several key corporate focus areas, including Natural Resources Management, oversight and development of the Corporate Quality Assurance Laboratories, Food Safety and Sanitation. This role will collaborate with the functional leaders of Water Quality, Beverage Quality, Quality Systems and Compliance and Regulatory affairs to maintain laboratory data supporting finished products and ensure customer satisfaction. This position reports to the Vice President of Quality and Food Safety.

Requirements

• 10+ Years – Food/Beverage manufacturing and/or Food/Beverage QA experience
• 10+ Years – Experience in Position
• 10+ Years – Experience managing people/projects experience may include a combination of work experience and education
• Knowledge of and experience with Microsoft Office and related applications
• Attention to detail
• Excellent verbal and written communication skills
• Strong organizational skills
• Ability to manage multiple projects in a fast paced, high pressure environment
• HACCP Certified
• CPO (Certified Plant Operator) from IBWA
• Responsible for the direction of several corporate level QA Positions: Water Quality Manager Beverage Quality Manager Aseptic Quality Manager Natural Resources Manager Corporate Quality Laboratory Manager
• Excellent communication skills at all levels.
• Strong ability to clearly communicate with Niagara Customers via email, phone and in-person meetings.
• Ability to present relevant information and respond to questions from groups of customer buyers, industry professionals, quality managers, or employees.
• Extremely strong organizational skills with the ability to multi task
• Participate in proactive team efforts to achieve departmental and company goals.
• Must be able to work independently while maintaining constant communication with Niagara staff.
• Must work well under pressure in a very fast paced environment.
• Strong knowledge of food plant sanitation principles and techniques.
• Microsoft Office, Word, Excel and Outlook
• Provide leadership to people through example and sharing of knowledge.
• Manages a safe working environment, accurately documents safety related training, and effectively communicates safety incidents
• Provides strategic input and oversight to departmental projects
• Makes data driven decisions and develops sustainable solutions
• Skilled in reducing costs and managing timelines while prioritizing long run impact over short term wins
• Makes decisions by putting overall company success first before department/individual success
• Leads/facilitates discussions to get positive outcomes for the customer
• Makes strategic decisions which prioritize the needs of the customer over departmental/individual goals
• Continuously evaluates existing programs and processes, and develops new initiatives to increase efficiency and reduce waste
• Creates, monitors, and responds to departmental performance metrics to drive continuous improvement
• Communicates a clear vision, organizes resources effectively, and adjusts the strategy as needed when managing change
• Demonstrates ability to think analytically and synthesize complex information
• Effectively delegates technical tasks to subordinates
• Works effectively with departments, vendors, and customers to achieve organizational success
• Identifies opportunities for collaboration in strategic ways
• Makes hiring decisions primarily based on culture fit and attitude, and secondarily based on technical expertise
• Engages in long term talent planning
• Provides opportunities for the development of all direct reports
• Understands, identifies, and addresses conflict within own team and between teams
• Bachelor's Degree

Nice To Haves

• 10+ Years– Food/Beverage /Drug/Medical Device labeling and Regulatory Affairs
• 10+ Years – Experience working in Position
• 10+ Years – Experience managing people/projects experience may include a combination of work experience and education
• Willingness to travel (<50%)
• Willingness to continually embrace personal and professional development
• Master's Degree
• CPO IBWA
• HACCP
• SQF practitioner
• Full Professional Proficiency, English
• Native or Bilingual Proficiency, Spanish

Responsibilities

• Maintain rigorous policies and programs to ensure the company is effectively and proactively protecting the company, customers and consumers from any product related risk.
• Develop policies and procedures to monitor water, beverage, and aseptic quality across all products.
• Oversee the Natural Resources Manager and direct the overall spring and source water strategy company-wide.
• Ensures a spring water quality program that enables growth in required markets.
• Develop and maintain a source water approval process
• Oversee the Corporate Quality Laboratory, including the budgeting, staffing, and procedural activities.
• Evaluate, research, and recommend action on emerging contaminant issues.
• Assist with monthly reporting of Quality data to upper management.
• Communicate and manage corporate quality communication to plant level QA personnel.
• Establish and communicate quality standards and ensure they are understood and followed.
• Establish priorities for quality teams that are aligned with each other and the broader corporate business plan.
• Design and implement key food safety quality into every quality project.
• Attracts and retains people through appropriate development, recognition, and rewards; builds and establishes a motivated employee group
• Accomplishes department results by meeting with direct reports & communicating performance expectations, setting objectives, monitoring & appraising performance; coaching, training, disciplining & enforcing corporate policies & procedures

Benefits

• Competitive compensation and benefits packages
• Paid Time Off for holidays, sick time, and vacation time
• Paid parental and caregiver leaves
• Medical, including virtual care options
• Dental
• Vision
• 401(k) with company match
• Health Savings Account with company match
• Flexible Spending Accounts
• Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
• Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
• Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
• Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
• Tuition reimbursement, college savings plan and scholarship opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director