Sr. Director Network Administration (Remote - US Base)

Sutherland•Rochester, NY

2d•Remote

About The Position

Sutherland is seeking a Sr. Director Network Administration to oversee the Americas region’s network strategy, design, operations, and improvement of corporate and cloud networks across its business units. The role leads a regional team of network engineers and is accountable for network design, management, upgrade and implementation strategy, and stability across wired and wireless networks, firewalls, switches, and cloud environments. It also includes responsibility for network security, architecture documentation, reporting, and alignment with standards used in other regions. The position partners with global network and server teams, other IT organizations, vendors, and business stakeholders to design and deliver network services. The role supports proactive scanning, preventive maintenance, troubleshooting, hardware and software upgrades, information security management for network infrastructure, and urgent response needs. It develops network operations strategy and technology roadmaps, supports facility builds and remodels, provides Level 3 support, and contributes to budgeting, forecasting, and project return-on-investment models. The role is remote with a US base and may involve intermittent travel and on-call availability.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field.
At least five years managing a large, complex enterprise network.
Experience leading large technical projects and communicating effectively, orally and in writing, with team members and business leaders.
Strong understanding of network routing, switching, wireless, firewalls, and SD-WAN technologies.
Experience managing and mentoring network engineers.
Experience architecting and designing large-scale networks.
Experience managing and maintaining Cisco routers, switches, load balancers, and firewalls.
Experience with enterprise wireless networking technologies such as 802.11x.
Ability to manage internal and external clients’ escalations and concerns.
Ability to be on call as needed and accommodate intermittent travel.

Nice To Haves

Master’s degree in Computer Science, Business Management, or a related field.
Active or expired CCNA or CCNP certification and verifiable network project experience aligned with 5–10 years of active network leadership experience.
Experience with software-defined networks and cloud environments; related certifications are desired.
Experience with cloud-based telecom systems and technologies.
Experience with Cisco, Zscaler, Citrix, Palo Alto, and F5 technologies.

Responsibilities

Oversee Americas network strategy, design, operation, and improvement for corporate and cloud networks across Sutherland business units.
Provide management and technical direction to a team of network engineers; manage and mentor the team.
Design, implement, and maintain network security, LAN, WAN, and wireless architecture.
Ensure network availability, reliability, security, and performance requirements are met.
Research and define network hardware and software standards with peers.
Develop and update network policies, procedures, and processes, and standardize network configurations across Americas regions.
Develop and manage network designs and infrastructure project builds, ensuring appropriate delivery, reliability, redundancy, safety, security, scalability, sustainability, and contingency planning.
Design and manage network services for new and remodeled Sutherland facilities.
Develop and oversee the network technology roadmap for Americas regions.
Collaborate with business units on strategic technical solutions.
Provide Level 3 network support for the Americas region.
Maintain network infrastructure security in conjunction with the Information Security and Network Security Architecture teams.
Maintain network documentation as changes are implemented.
Work with the VP of Global Network Services on budgeting, forecast planning, and special-project ROI models.
Support enterprise on-premises network technologies, including switches, routers, load balancers, network access control, remote access, SD-WAN devices, wireless networks, web proxy services, DNS, and DHCP.
Participate in IT change control and notify business partners and stakeholders about planned or unplanned changes, maintenance windows, and outages.
Stay current with technologies, developments, network compliance requirements, standards, and industry trends.
Work with vendors and business team members to design and deliver network services for Sutherland business units and clients.
Perform proactive scanning, preventive maintenance, troubleshooting, hardware and software upgrades, and urgent response activities.
Manage internal and external client escalations and concerns.
Be available for on-call duties and intermittent travel, and perform other duties as assigned.