Sr. Director - Mens Residential Housing/Operations & Community Engagement

YMCA of Greater Louisville•Louisville, KY

1d•$52,000 - $52,000•Onsite

About The Position

As the nation’s leading nonprofit organization committed to strengthening communities through youth development, healthy living, and social responsibility, the Y offers more than just a job. We offer you a career with a future and the chance to make a lasting difference in your community. This position requires an enthusiastic and energetic professional with proven skills in leadership development and supervision, innovation, fiscal management and collaborative leadership. This position must be able to develop and lead a high performing team of staff focused on safety, relationship building, program development and impact. Seeking excellence in all that we do is the foundation of our work. The Senior Director Operations and Community Engagement provides strategic leadership for Membership Services, Program registration, Men’s Housing Operations and Resident Support Services. Serves on Branch Leadership Team and promotes operational excellence, fiscal accountability, customer service and mission advancement. This role involves strategic planning, staff supervision, program development, and collaboration with community organizations to support residents' well-being and long-term stability.

Requirements

Bachelor’s Degree or Master’s Degree in education, human services, social services, business, or equivalent
Securing grants and sponsorship opportunities
Previous budget experience
Supervisory experience
Excellent verbal and written communication skills
Bachelor's degree in Social Work, Human Services, Business Administration, or a related field (Master’s preferred).
Minimum of 5 years of experience in housing programs, social services, or nonprofit management, with at least 2 years in a leadership role.
Strong knowledge of housing regulations, case management, and trauma-informed care.
Excellent leadership, communication, and conflict-resolution skills.
Experience managing budgets, grants, and financial reporting.
Ability to work collaboratively with diverse populations, including individuals experiencing homelessness, mental health challenges, and substance use disorders.

Responsibilities

Lead Daxko membership services, registrations and payments.
Oversee financial assistance, supervise and develop member services staff.
Coordinate resident admissions with Member Services staff
Coordinates room rental schedule with Member Services staff (Gym, 412, Ballroom and 7th floor)
Works with Executive Director to establish procedure and fees for facility rentals
Foster a community culture that promotes responsibility, respect, and personal growth
Address resident concerns, conflicts, and crises in a timely and professional manner.
Recruit, train, and supervise member services staff, case managers, and completes performance evaluations
Conduct regular one on one meetings, and a monthly resident meeting.
Manage and develop departmental budgets, including rent collection, funding applications, and financial reporting.
Seek funding opportunities and manage grants related to housing programs
Maintain accurate records and reports related to housing occupancy, resident progress, and program outcomes.
Provides Leadership of (2) community-based events each year i.e. Community Health Fair, Back to School Event, Holiday Event, etc.
Build and maintain partnerships with community organizations, social service agencies, and local government entities.
Represent the program at community events, meetings, and advocacy efforts.
Has on call responsibilities
Oversee the daily operations of men's housing programs, ensuring compliance with policies, regulations, and best practices.
Develop and implement housing policies, procedures, and resident guidelines.
Establish and monitor program goals to support resident success in securing permanent housing, employment, and personal development.
Engages in referral programs to ensure resident and members have access to needed resources.
Develop and oversee case management services, connecting residents to social services, job training, and other necessary support.
Coordinate with the Facilities Director and Executive Director on room readiness and maintenance priorities.
Coordinate maintenance request and repairs of resident rooms and shared spaces.
Maintaining a welcoming environment for all residents.
Manage relationship with the Coalition for the Homeless
Provide oversight of case management services both YMCA staff and contracted agencies
Completion of HUD and grant reports
Managing resident files