Sr. Director, Issuer and Networks Product

Early Warning Services • New York City, NY

2d • Hybrid

About The Position

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose The Senior Director, Issuer and Networks Product is the leader responsible for the development and management of a group of products aligned with a customer segment and/or product solution. The role will build, align, and motivate a cross functional team to develop a common understanding of the customer’s pain points and the passion to solve issues and develop innovative solutions that delight customers. Essential Functions Leadership: Builds internal and external coalitions and alignment on product strategy and execution . Influences cross functional teams, executives and customer leadership with strong vision, strategy, and product execution. May lead a team of direct reports. Customer Passion and Advocacy: Proactively assesses customer needs across the portfolio of products to maximize customer satisfaction. Routinely leverages feedback into insights; and builds products and services that delight and inspire . Drive Outcomes: Working closely across marketing, sales, analytics, design and development partners, drive strong go to market strategies to attain product revenue and client adoption targets. Owns internal financial targets and customer net promoter and satisfaction goals. Talent Development: Recruit, develop and retain top talent for the organization. Commitment to Risk Management: Oversees the integration of strong risk and security controls. Ensures compliance to laws and regulations. Technical Understanding: Able and adept at working directly with the technologists to deliver market solutions. Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely. Risk Management: Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data. Network and Issuer Product Management Focus: The Network and Issuer Product Management function is responsible for designing, building, and scaling issuer- and network-facing capabilities that enable best-in-class wallet performance. This role requires deep expertise in tokenization and payment authorization to ensure the platform is easy to integrate with, fast to onboard, and optimized for transaction success. The leader will define and represent the network and issuer strategy, including engagement with senior executive stakeholders. This function owns core platform capabilities, including issuer and network onboarding, token gateway development, and transaction processing and authorization. It is responsible for delivering seamless integration experiences for issuers, resellers, and card networks, while evolving tokenization capabilities and ensuring readiness for new network requirements. The team also manages the interfaces with both card networks and issuing banks, supporting token lifecycle management, wallet provisioning, and a strong developer experience. Success in this role is measured by achieving industry-leading authorization performance, maximizing transaction approval rates, and ensuring high availability and reliability. Delivering best-in-class authorization outcomes is a core expectation of this function.

Requirements

• Bachelors degree
• 15 or more years of related work experience
• Demonstrated experience in agile development process and methodology
• Demonstrated leadership experience and cross functional collaboration experience
• Proven experience in and passion for building and delivering great products
• Experience in recruiting and developing direct talent
• Demonstrated experience in setting a product strategy, roadmap and in meeting product revenue targets.
• Demonstrated experience driving alignment at the executive and client leadership level
• Excellent listening and execution skills
• Background and drug screen
• Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.
• This position is ineligible for employment Visa sponsorship.

Nice To Haves

• Master’s degree
• Certifications in agile.
• Prior experience working in payments, financial services or similar regulated industry.
• People management experience.

Responsibilities

• Builds internal and external coalitions and alignment on product strategy and execution.
• Influences cross functional teams, executives and customer leadership with strong vision, strategy, and product execution.
• May lead a team of direct reports.
• Proactively assesses customer needs across the portfolio of products to maximize customer satisfaction.
• Routinely leverages feedback into insights; and builds products and services that delight and inspire.
• Working closely across marketing, sales, analytics, design and development partners, drive strong go to market strategies to attain product revenue and client adoption targets.
• Owns internal financial targets and customer net promoter and satisfaction goals.
• Recruit, develop and retain top talent for the organization.
• Oversees the integration of strong risk and security controls.
• Ensures compliance to laws and regulations.
• Able and adept at working directly with the technologists to deliver market solutions.
• Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.
• Designing, building, and scaling issuer- and network-facing capabilities that enable best-in-class wallet performance.
• Define and represent the network and issuer strategy, including engagement with senior executive stakeholders.
• Owns core platform capabilities, including issuer and network onboarding, token gateway development, and transaction processing and authorization.
• Delivering seamless integration experiences for issuers, resellers, and card networks, while evolving tokenization capabilities and ensuring readiness for new network requirements.
• Manages the interfaces with both card networks and issuing banks, supporting token lifecycle management, wallet provisioning, and a strong developer experience.

Benefits

• Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Director