Sr. Director, Internal & Stakeholder Communications

Girl Scouts of the USA•New York, NY

9d•$109,000 - $180,000•Hybrid

About The Position

Girl Scouts of the USA (GSUSA) is seeking a Sr. Director, Internal & Stakeholder Communications to lead clarity, alignment, and trust across its workforce and key stakeholders. This senior enterprise communications leader will serve as the central communications integrator for high-impact, cross-functional initiatives, particularly those driven by the CEO, National Board, Executive Management Team, or enterprise strategy. The role requires a rigorous stakeholder lens, anticipation of risk, and ensuring that internal and Movement-facing communications are intentional, coordinated, and delivered effectively. The Senior Director will operate with high discretion and sound judgment, acting as a trusted advisor to executive leadership and a connective force across various departments including Corporate Affairs, Strategy, Customer Experience, Talent & Culture, Legal, and the Board Office. This is a hybrid role with 2 days in the New York City office.

Requirements

Bachelor’s degree or equivalent experience
10+ years of progressive experience in internal, corporate, or stakeholder communications
Demonstrated success leading communications for complex, matrixed organizations
Experience advising senior executives on sensitive issues
Exceptional judgment, discretion, and stakeholder management skills
Strong project management instincts paired with strategic communications expertise
Ability to translate strategy into clear, human-centered communications
Comfort operating in ambiguity and building structure where none exists
Strategic thinker who sees the whole system and its interdependencies
Strong project manager who brings order to ambiguity
Proactive, anticipatory communicator who “connects the dots”
Collaborative relationship builder
Skilled storyteller and narrative shaper
Calm under pressure; grounded, thoughtful communicator
Office 365 or similar suites
Competency in PowerPoint or similar presentation software
Competency in Microsoft Excel or similar software

Responsibilities

Provide strategic communications leadership and project oversight for enterprise initiatives that are high-visibility, cross-functional in nature, and often driven by the CEO, National Board, Executive Management Team, or organizational strategy.
Lead stakeholder mapping and communications strategy from inception through execution.
Ensure the right leaders are engaged at the right moments for input and decision-making.
Anticipate issues, scenario-plan, and elevate risks before they escalate.
Coordinate communications timelines and outputs across teams.
Elevate critical matters to EMT as appropriate.
Act as a central project manager for complex, sensitive communications.
Serve as a strategic partner on internal governance communications, including strategy communications alignment tied to Vision 2030 execution, communications to and from the National Board, GSUSA-only internal communications in partnership with various Community leads.
Ensure GSUSA staff are informed early and clearly on major decisions.
Strengthen internal cascades so staff are aligned with Council CEOs—not learning after the fact.
Drive quarterly alignment and review of internal governance communications.
Work across internal business operations teams (e.g. Talent & Culture, Office of the CEO) to ensure communications to employees are thoughtful, strategic, and set the right tone for the organization.
Support Communications team members on thought leadership, including weekly email communication from the CEO.
Partner with Talent & Culture team members to roll out business updates and reminders to team members.
Manage organization-wide Town Hall meetings, developing agendas and acting as project lead for preparing for the meeting.
Review documents and provide feedback on long form content published by the organization.
In collaboration with the Office of the CEO, design and oversee a consistent process for evaluating inbound requests such as thought leadership and conference opportunities, external partnership inquiries, and requests for CEO or Board commitments.
Develop evaluation rubrics and decision frameworks.
Create templates and repositories to streamline responses.
Recommend clear next steps aligned with strategy and capacity.
In close partnership with the Chief Communications & Corporate Affairs Officer, serve as a strategic partner for proactive planning and future-state mapping and a steward of team capacity.
Manage a comprehensive and cross-functional communications calendar that is widely understood and adopted, and that brings a stakeholder lens to our communications.
Balance long-term strategic initiatives with reactive demands.
Track enterprise priorities and upcoming deliverables.
Help optimize how leadership time and communications resources are deployed across the Movement.

Benefits

20+ days of paid time off
2 floating holidays
9 workplace holidays
Paid holiday year-end office closure between Christmas and New Year's
Medical and Behavioral Health Coverage
Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance.
GSUSA partial subsidy of premium costs
Dental and vision coverage
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts
Company-paid life insurance
Flexible work arrangements
12 weeks of paid parental leave
401(K) with company match
Sick leave
Short- and Long-Term Disability for salary continuation
Health and Wellness Classes and Activities throughout the year
Access to Employee Engagement Groups