Sr. Director, Integrated Channel Strategies

Resurgent Capital Services • Greenville, SC

8d • Onsite

About The Position

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career! Notice for California Residents - California Privacy Policy Sponsorship Statement Applicants must be currently authorized to work in the United States on a full‑time basis for any employer. Visa sponsorship is not available for this position. Automation Score Statement Please note that Resurgent Capital Services, LP does not accept, and will not consider, application materials prepared by or submitted via artificial intelligence or other automation tools. Applicants who wish to be considered must submit all application materials directly by following the instructions provided without assistance from artificial intelligence or automation tools.

Requirements

• Master’s degree in Computer Science, Information Technology, Business, Finance, Statistics or a related quantitative field and five (5) years of experience as an Business Analyst, (all levels) Strategy Analyst or closely related occupation.
• Five (5) years of experience in querying in SQL-based languages (SSMS, SparkSQL) and working with large datasets (>10M records).
• Five (5) years of experience with cloud-based platforms such as DataBricks for data analytics and artificial intelligence, including generative AI or other machine learning models.
• Five (5) years of experience utilizing data visualization tools such as (PowerBI, Tableau) to convey complex data relationships at-a-glance.
• Familiarity with software development lifecycle (Continuous Integration/Continuous deployment, agile, source control).
• Five (5) years of experience using A/B testing methodologies and data analysis to implement and evaluate the financial impact of campaign performance through experiments.
• Five (5) years of experience presenting business cases for new strategies to senior leadership, quantifying expected ROI using existing data sets and performance.
• Five (5) years of experience in collections and credit/banking industries.

Responsibilities

• Leads high value business strategy initiatives to design, measure and refine Resurgent’s customer-facing collection strategies across channels subject to maximize revenue and drive positive outcomes subject to channel cost. This includes low-cost digital channels such as email, SMS, chat, and direct voicemail, as well as higher cost channels such as letters and phone calls.
• Manages and mentors a team of business-minded strategy analysts, guiding career development and driving team expansion, including hiring, and integrating new roles.
• Fosters a culture of innovation and continuous learning within the team.
• Maintains the prioritization and oversight of projects using agile methodologies, fostering a culture of efficiency and continuous improvement.
• Maintains high oversight over Resurgent’s key performance indicators and success metrics in a competitive landscape.
• Benchmarks work intensity and performance outcomes with competitors in the marketplace, identifying behavioral differences and opportunities to fine tune strategies.
• Leverages expertise in A/B testing and data analysis to evaluate and refine business strategies.
• Partners with Digital Operations to implement and evaluate campaign experiments.
• Regularly engages with senior leadership, effectively communicating complex strategies and quantifying their business impacts.
• Develops key business relationships and evaluates strategy execution effectiveness within the Contact Center, initiating regular discussions to identifies opportunities for advancement and achieve.
• Develops and maintains product knowledge of the campaign platform utilized to send customer communications, customer portal event activity, and agent-assisted systems.
• Develops and maintains knowledge of data pipeline and data curation critical to evaluating business strategy success.
• Maintains knowledge of global risk points associated with the financial and collections industry, as well as internal policies related to risk management.

Benefits

• Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment.
• We are committed to providing the tools, training, and support you need to excel and advance in your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Director