Sr. Director, IKC ConnectX Operations
About The Position
The Sr Director, IKC ConnectX Operations will lead the operational strategy, adoption, utilization, and continuous innovation of IKC ConnectX across IKC Operations, in close partnership with IKC Product and cross-functional stakeholders. This leader will serve as the bridge between product capability and frontline execution—ensuring operational workflows are adopted consistently, platform investments are translated into measurable business value, and innovation opportunities are identified, prioritized, and scaled to improve teammate effectiveness, patient experience, and operational performance. This role is designed to provide dedicated leadership focus on IKC ConnectX and strengthen partnership across operations and product teams.
Requirements
- 10+ years of leadership experience in operations, transformation, product operations, enablement, or process improvement
- Experience leading adoption of technology-enabled workflow change across multi-site or matrixed healthcare operations
- Strong partnership orientation with product, analytics, change management, and frontline operations teams
- Proven ability to convert strategy into execution, including operating rhythms, KPIs, and accountability structures
- Experience with workflow standardization, change adoption, process redesign, and operational performance improvement
- Strong executive communication skills with the ability to influence without direct authority
Nice To Haves
- experience in contact center operations, care management workflows, digital transformation, or healthcare operations
Responsibilities
- Drive enterprise adoption and sustained utilization of IKC ConnectX products (e.g., NICE CXOne)
- Translate product capabilities into operational value
- Own operational performance and value realization
- Lead cross-functional innovation in partnership with IKC Product
- Advance standardization, workflow integration, and future-state operating model design
- Influence through leadership and stakeholder partnership
Benefits
- Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
