SR Director Health System Operations

Medical Service Company•Cleveland, OH

20h•Hybrid

About The Position

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! We are excited to announce that we are hiring for a full-time hybrid position . Work in our office location on Tuesdays, Wednesdays, and Thursdays , and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team! The SR Director Health System Operations is responsible to o versee operations across multiple health system locations to drive optimum efficiencies, exceptional patient outcomes, and strong referral relationships. Responsible for achieving operational and financial goals, including ultimate P&L accountability. This role leads both internal operations and external health system partnerships to support company growth, compliance, and service excellence.

Requirements

Minimum 5 years of experience in healthcare operations or health systems management.
Strong understanding of reimbursement and compliance within the healthcare industry.
Experience in supervisory leadership and team development.
Proven ability to manage cross-functional teams and drive performance.
High-level communication, analytical, and customer relationship skills.
Exceptional organizational and interpersonal abilities; must be a collaborative team player.
Ability to operate standard office equipment and perform physical functions required for field visits.
Valid driver’s license required.
Travel up to 50% of the time.

Nice To Haves

College degree from an accredited college or university preferred.

Responsibilities

Lead and supervise Director, Health System Operations, Health System Managers, and Sleep Clinic Mangers to meet health system operational goals and compliance standards.
Develop and execute operational strategies to enhance efficiency, patient outcomes, referral workflows, and service excellence.
Partner with Revenue Cycle and Compliance teams to ensure accurate documentation and timely collection of medical necessity paperwork during the referral process.
Collaborate with Sales and internal stakeholders to promote service offerings, expand markets, and achieve growth objectives.
Conduct routine financial reviews with health system leadership to drive performance and identify cost-saving opportunities.
Manage inventory needs and CAPEX planning across locations, including PAR levels within health systems.
Oversee Liaison staff performance, ensuring order accuracy and documentation for insurance coverage and payment requirements.
Lead development and tracking of KPIs, action plans, and regular communication to key stakeholders.
Ensure compliance with federal and state regulations, as well as accreditation standards (e.g., ACHC).
Attend Quarterly Business Review meetings to drive alignment and continuous improvement in health system partnerships.
Ensure appropriate staffing and service levels across all operations.
Address escalated service issues in collaboration with Operations and Sales leadership to ensure customer satisfaction.
Maintain oversight of BrighTree system responsibilities, including Fax Management, WIP stages, and Task workflows.
Maintain oversight of Tennr and ePrescribing responsibilities.
Provide oversight of EMR‑enabled referral and documentation workflows within health system partnerships, ensuring alignment with operational standards, compliance requirements, and agreed‑upon service expectations.
Attend and contribute to staff, leadership, and training meetings as required by the Chief Operating Officer.
Perform other related responsibilities as assigned.