Sr Director Business System, Global

Johnson Controls•Washington, DC

2d•$156,000 - $245,000•Remote

About The Position

Johnson Controls is seeking a Sr Director Business System, Global to play a critical leadership role in shaping and accelerating their enterprise Lean transformation. This role is designed for a highly experienced Commercial Lean leader who thrives in complexity, partners confidently with senior executives, thinks strategically, and leads transformation through people, systems, and culture. The Sr Director will be responsible for the design and roll out of the commercial part of the business system, focusing on end-to-end value streams and building elements that drive significant growth. This leader will bring deep mastery in Lean business systems and play a critical role in designing Johnson Controls' own business system, embedding Lean thinking into strategy execution, performance improvement, customer outcomes, and fostering a culture of continuous improvement. This position can be based out of any UK/EU location and requires 50-75% travel. The role involves defining, designing, and implementing the business system globally, developing practical lean vehicles and practices to improve speed, quality, alignment, and outcomes, and supporting vertical and horizontal integration across Commercial and Service functions. The Sr Director will lead critical, large-scale improvement initiatives, identify cross-functional improvement opportunities, and coach executive and senior leaders on using the business system to deliver results. They will perform root-cause analysis, utilize change management frameworks, and leverage digital and AI solutions to accelerate deployment and results.

Requirements

Master’s degree in business, Quality, Engineering, or related field.
Minimum 10–15 years of experience in Continuous Improvement across multiple business domains.
Minimum of 5-10 years in business roles using a lean business system.
Significant experience in working within and with a mature lean business system.
Significant experience in leading enterprise business transformations with recognized business impact at scale.
Demonstrated leadership capability, especially leading senior leaders indirectly through influence; strong business acumen.
Mastery of Lean systems, cultural transformation, and change leadership.
Effective communication and presentation skills; ability to establish rapport with leaders and peers across levels and geographies.
Proven analytical and systems-thinking capability with end-to-end solution design.
Excellent facilitation and strategic-thinking skills.
Proactive risk management and issue-resolution skills with appropriate escalation.

Responsibilities

Provide visionary leadership, setting strategic direction for the business system across the global enterprise.
Oversee the enterprise Lean Business System, methodologies, tools, and standards; establish governance structures, performance dashboards, and sustainment mechanisms.
Partner closely with executive and senior leadership across business units and functions to understand priorities for improvements of the business system and to drive strategic priorities and enterprise-wide improvement initiatives.
Identify and mitigate risks impacting customer outcomes, operational performance, quality, delivery, and long-term enterprise results.
Drive the deployment of the business system standards and support other leaders globally to adopt it and drive it deeper into the organization.
Coach and develop senior leaders to model Lean behaviors and teach advanced Lean concepts.
Drive change management by coaching leaders on key behaviors.
Deploy enterprise strategy into action using Hoshin Kanri, ensuring consistent execution across regions and functions.
Define, design, and implement the business system globally (transactional).
Develop and deploy practical lean vehicles and practices to improve speed, quality, alignment and outcomes.
Support vertical and horizontal integration across Commercial and Service functions.
Lead critical, large-scale improvement initiatives aligned to enterprise strategy and business priorities.
Identify cross-functional improvement opportunities and lead the development of vehicles and tools to standardization efforts across the enterprise.
Coach executive and senior leaders on using the business system to deliver results.
Perform root-cause analysis on the company’s most critical problems to identify improvement opportunities and drive process focused solutions to close the gap and sustain the results.
Use change management frameworks to improve how leaders lead and teams collaborate to drive sustained improvements.
Utilize digital and AI solutions to accelerate the business system deployment and generation of results.
Partner with executive, regional, and functional leadership to understand needs and continuously improve the business system with improved and new vehicles and tools to deliver tangible improvements in enterprise performance.
Enable global enterprise synergies through best-practice sharing and standardization.
Mentor and develop business system leaders in the usage of the vehicles and tools to accelerate results and strengthen a culture of continuous improvement.
Foster innovation by introducing new CI techniques, methodologies, and tools across the CI community.
Oversee Lean maturity assessments and roadmap development.