Sr Director, GPO Order to Billing

PCI Pharma Services•Philadelphia, PA

About The Position

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

Requirements

Bachelor’s degree in Business Administration, Supply Chain, Finance, or related field required; MBA or Master’s preferred.
Professional certification strongly preferred (e.g., CPIM, CSCP, PMP, or equivalent).
10+ years of progressive experience in sales operations, order management, supply chain, or related processes, with at least 5 years in a global Q2D/Order-to-Delivery leadership role.
Minimum of 5 years of hands-on experience with major ERP systems (e.g., SAP, Oracle, or JDE), with strong preference for JD Edwards, including Order Management, Pricing, Fulfillment, Inventory, and Shipping modules.
Proven track record leading or heavily supporting at least one full-cycle ERP implementation in a multi-site, multi-business- unit environment.
Demonstrated experience partnering with business stakeholders (sales, operations, customer service, finance) to define and deliver Q2D process improvements.
Hands-on experience developing test scripts, leading user acceptance testing (UAT), managing defect resolution, and driving go/no-go decisions.
Proven success delivering large-scale cross-functional training programs and supporting organization-wide change adoption.
Experience designing and implementing controls across order management, pricing, fulfillment, and revenue assurance.
Experience working with global business services
Track record of harmonizing site-level order management, pricing, and fulfillment processes into a standardized global model.
Deep subject-matter expertise in Q2D processes: quoting, pricing, order entry, order orchestration, fulfillment, shipping, delivery, and invoicing readiness.
Strong understanding of order-to-delivery integration points across sales, operations, supply chain, and finance.
Excellent business analysis and requirements elicitation skills.
Strong project management, testing, and change management expertise.
Exceptional stakeholder management and cross-functional leadership skills.
Data analytics and visualization proficiency (Power BI, Tableau, or JDE reporting tools).
Fluent English; additional language skills are a plus.
Willingness to travel during implementation phases.

Responsibilities

Partner with sales, operations, supply chain, finance, and customer service teams to define future-state Q2D processes, system requirements, and controls.
Facilitate workshops, conduct fit-gap analysis, and document detailed process requirements.
Ensure alignment between customer experience, operational efficiency, and global standardization.
Lead definition of the global Q2D process blueprint, including pricing models, order management rules, fulfillment processes, and delivery standards.
Ensure integration across sales, supply chain, and finance processes.
Design and implement system-enabled controls across quoting, pricing, order entry, fulfillment, and shipment processes.
Define governance for pricing, order approvals, and fulfillment execution.
Ensure auditability, data integrity, and compliance across Q2D transactions.
Collaborate with SI to configure JDE modules (Order Management, Pricing, Fulfillment, Shipping).
Develop and execute test scripts validating end-to-end Q2D functionality.
Lead UAT cycles and validation across business units.
Oversee data migration (customers, pricing, open orders).
Deliver training across sales, operations, and supply chain teams.
Develop documentation and job aids.
Drive adoption of standardized processes globally.
Establish Q2D KPIs (order cycle time, OTIF, fill rate, backlog, pricing accuracy).
Monitor performance and drive continuous improvements.
Optimize order execution and customer delivery outcomes.
Identify optimization opportunities (automation, analytics, AI forecasting).
Monitor industry best practices.
Support adjacent transformations (O2C, P2D, planning integration.