Sr. Director, Global Technology PMO Leader

Direct Travel•Remote,

3d•Remote

About The Position

The Global Technology PMO Leader is a senior technology leader within IT Enterprise Services (ITES), accountable for building and scaling a global, value-driven Technology Portfolio Management Office spanning Travel Operations, Infrastructure, Security, and Enterprise Services. The role owns the Technology PMO operating model and evolves the IT Enterprise Services Value Driven Portfolio Model into a unified enterprise framework for intake, prioritization, funding, governance, delivery, and value measurement, with standards tailored to each technology domain. The leader manages a global organization of Program Managers and an Atlassian Technical Analyst, using data, the Atlassian platform, automation, and AI to provide real-time portfolio insight and executive-ready reporting. The role sets portfolio and reporting strategy while also stepping directly into business-critical programs when needed. It owns the technology organization’s Agile delivery framework, executive portfolio reporting, portfolio KPIs, and standardized global Atlassian portfolio architecture, and partners with technology and business leaders to improve delivery maturity and adoption of PMO standards.

Requirements

Bachelor’s degree plus 12+ years of experience in technology program, portfolio, or project management, including 6+ years leading a PMO or portfolio function and managing managers or other leaders.
Demonstrated success building or scaling a technology PMO spanning multiple domains, with governance, intake, and value-based prioritization models.
Experience leading global, distributed teams and portfolios across multiple regions and time zones.
Proven track record delivering executive- and ELT-level portfolio reporting, including automated, data-driven dashboards that replaced manual reporting.
Deep hands-on experience using Jira, Confluence, and Jira Service Management as a portfolio management and reporting system, including Advanced Roadmaps or Jira Align.
Experience sponsoring or overseeing enterprise-wide business and technology transformation programs, such as service transformation, M&A integration, or platform consolidation.
Practical understanding of applying AI and automation to portfolio management and reporting, including data quality and responsible-AI considerations.
Proven experience designing and implementing an Agile delivery framework across multiple teams, including Scrum, Kanban, and hybrid/waterfall models, scaled planning, and improving Agile maturity through coaching and delivery metrics.
Executive presence and excellent communication, influencing, and conflict-resolution skills; ability to drive alignment among senior business and technology leaders.
Strong financial and analytical acumen, including portfolio budgeting, CapEx/OpEx tracking, and benefits realization.
Demonstrated ability to lead organizational change and drive adoption of new operating models, standards, and tools.

Nice To Haves

PMP, PgMP, or PfMP certification; SAFe SPC or Lean Portfolio Management (LPM) certification.
ITIL 4 certification or experience aligning PMO practices with IT service management, including change, release, and problem management.
Atlassian certifications, or experience with Atlassian Analytics, Jira Align, or AI capabilities such as Atlassian Rovo.
Experience deploying generative AI or copilot tools, such as Microsoft Copilot or Atlassian Rovo, for reporting or portfolio management use cases.
Experience with BI and visualization tools such as Power BI or Tableau.
Experience supporting security and compliance programs such as SOC 2, ISO 27001, or PCI DSS.
Experience in travel, hospitality, or global services organizations, ideally within a Salesforce-centric and contact-center-enabled environment.
Experience leading portfolios through M&A integration or platform consolidation.

Responsibilities

Own and evolve the Global Technology PMO operating model, extending a Value Driven Portfolio Model into a unified framework across Technology Operations, Infrastructure, Security, and Enterprise Services.
Define and mature domain-specific PMO standards on a common intake, prioritization, and reporting backbone.
Lead technology intake and portfolio prioritization, align investments to defined Value Drivers, and facilitate decision forums to resolve competing priorities and capacity conflicts.
Establish governance cadences, stage gates, and delivery artifacts across the portfolio lifecycle while adhering to an Agile methodology.
Manage portfolio-level capacity, dependencies, and financials, including budget versus actuals and CapEx/OpEx, across global teams, regions, and time zones; surface and resolve cross-program risks.
Own and evolve the technology organization’s Agile delivery framework, including appropriate Scrum, Kanban, and hybrid/waterfall models with consistent ceremonies, roles, and artifacts.
Lead quarterly planning and cross-team release coordination, including dependency management and release readiness.
Measure and coach Agile maturity using delivery metrics, and lead Agile coaching and training for continuous improvement.
Own executive technology portfolio reporting, including the CIO Key Initiatives monthly update and ELT-level briefings.
Replace manual status collection with automated, self-service dashboards sourced from systems of record such as Jira, Jira Service Management, Confluence, and service desk platforms.
Define and track PMO and portfolio KPIs and use them to drive continuous improvement and investment decisions.
Apply AI and automation to PMO workflows, including status summaries, risk and slippage detection, intake triage, and executive briefing generation, within data governance and responsible-AI guardrails.
Direct the Atlassian Technical Analyst, in partnership with Jira administration, to design and maintain standardized global Atlassian portfolio architecture.
Lead, coach, and develop a global organization of Program Managers and Technical Analysts, including workload and capacity planning, performance management, leader development, succession, and career growth.
Directly lead or oversee business-critical, cross-functional technology programs, stepping in as needed to ensure successful delivery.
Partner with Architecture, Product Management, Business Engagement, Security, Infrastructure, and Operations leaders to remove roadblocks and improve delivery maturity.
Champion change management and communication for the PMO operating model and reporting standards, driving adoption across global teams and stakeholders.