Sr. Director, Global Content & Product Operations

iHerb, LLC • Home Gardens, CA

5d • $260,000 - $285,000 • Remote

About The Position

We are seeking a highly strategic, technology-forward Senior Director of Global Content & Product Operations to lead, scale, and modernize the digital production engines powering our global e-commerce business. In this role, you will oversee the high-volume operational teams responsible for taking product data and customer-facing assets from inception to live-on-site globally: Content Operations, Product Content Onboarding, and Translation/Localization. You will serve as the operational partner and "go-to" leader for our global Revenue Office, translating high-level commercial strategies, market expansions, and country-specific growth initiatives into seamless, high-velocity operational execution. The ideal candidate is a systems thinker with a passion for operational efficiency and AI enablement, leading the transition from traditional manual workflows to highly automated, AI-assisted pipelines.

Requirements

• Proven track record of managing high-volume, digital production pipelines (content publishing, product catalog onboarding, translation bureaus).
• Hands-on experience identifying, testing, and deploying AI-enabled tools, automation, or machine-translation pipelines in a production environment.
• A history of turning messy, human-dependent processes into streamlined, tool-driven, and highly measurable workflows.
• Bachelor’s degree in Business, Operations, Technology, Engineering, or related field required.
• Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Nice To Haves

• Experience administering or optimizing enterprise CMS, PIM, or Translation Management (TMS) platforms.
• Certifications or extensive practical experience in process improvement (Lean, Six Sigma, Agile).
• MBA or advanced degree preferred.
• Certifications or demonstrated experience in process improvement, operational transformation, AI/automation, or workflow optimization a plus.

Responsibilities

• Oversee and scale the day-to-day operations of our core teams: Content Operations, Product Content Onboarding, and Translation/Localization.
• Map and re-engineer end-to-end workflows to eliminate bottlenecks, establish clear SLAs, and drastically reduce the time it takes to get product content and listings live globally.
• Build data-driven dashboards to track operational KPIs, including queue velocity, publishing accuracy, team capacity, and unit cost per asset.
• Actively identify, pilot, and deploy AI-enabled workflows and automated tools to modernize production (e.g., utilizing LLMs for product copy generation, automated translation memory, and intelligent asset tagging).
• Partner with Product and Technology teams to optimize and integrate our Content Management Systems (CMS), Product Information Management (PIM) tools, and Translation Management Systems (TMS).
• Define and execute a roadmap for next-generation, AI-assisted "human-in-the-loop" operational models that maximize team productivity.
• Establish scalable operating rhythms and prioritization frameworks to manage incoming content and listing requests from Merchandising, Marketing, and other relevant teams.
• Serve as the central operational bridge between commercial business goals and technical product/engineering roadmaps.

Benefits

• The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior