Sr. Director, Global CoE Standardization Lead

Salesforce•New York, NY

2d•$181,700 - $332,600•Hybrid

About The Position

Salesforce Professional Services delivers high-impact, strategic programs that drive transformation for our customers. Within the Professional Services CoE, our mission is to define a global gold standard for how large-scale programs are shaped, scoped, and governed. We are building a model that is not only consistent and scalable, but also ready for an AI-driven, agent-enabled future of services delivery. We are looking for a leader who will act as the architect of our global services model. In this role, you will: Define and own the global standards and rules for scoping, estimation aligned with bid metrics, and contract design Build a modular, configurable core model that can be applied consistently across all programs over $1M Replace fragmented, ad-hoc solutioning with a predictable, scalable, and AI-enabled delivery approach Single point of contact for field feedback for process or methodology improvements You will lead a continuous improvement cycle (“shape to learn”), working closely with: AI agents Solution advisors to ensure our model evolves based on real deal and delivery insights. Your Impact Define the Global Core Establish standard program patterns, workstreams, and control points across: Transformation programs Multi-cloud implementations Agentic / AI-led solutions Custom builds Lead the Agent Ecosystem Define how AI agents are used in: Scoping Estimation Decision support Ensure outputs are consistent, reliable, and aligned to global standards Establish Governance - Design and enforce a global methodology that ensures: Consistency Quality Risk control Build processes that are scalable and easy to adopt Drive Continuous Learning Create a feedback loop from DAM network Improve estimation, staffing, and delivery models based on actual outcomes Build a Global Network Partner with CoE advisors across AMERS, EMEA, and APAC to build a network of “design partners” from the field Ensure standards are applied globally and adapted locally where needed Act as a Strategic Leader Align executive stakeholders Drive adoption of the model across the field Represent the CoE in key internal and external forums Cross-Functional Collaboration You will work closely with peer organizations to ensure standards are practical, adopted, and continuously improved: GDC (Global Delivery Centers): Align global standards with delivery realities. Ensure models are executable at scale and incorporate offshore delivery patterns. Collaborate with product and industry practices to ensure standards reflect real solution patterns across all clouds and domains. Integrate new tools, accelerators, and AI capabilities into the core model to continuously improve how we scope and deliver. Align on risk,compliance, and approval frameworks to ensure global standards are enforced consistently without slowing down the business.

Requirements

10+ years in enterprise architecture, consulting, or professional services leadership
Experience working with global delivery teams across regions and time zones
Strong understanding of Salesforce ecosystem, including Agentforce, Data Cloud, AI-driven orchestration
Proven ability to break down complex problems into simple, repeatable models
Experience influencing senior stakeholders in a global organization
5–7 years leading teams or large programs
Strong communication and storytelling skills
Deep experience across the Salesforce multi-cloud ecosystem
Willingness to travel as needed

Nice To Haves

Certified Technical Architect (CTA)
Experience operating at global scale across large services portfolios
Familiarity with using delivery methodology and data to drive improvements

Responsibilities

Define and own the global standards and rules for scoping, estimation aligned with bid metrics, and contract design
Build a modular, configurable core model that can be applied consistently across all programs over $1M
Replace fragmented, ad-hoc solutioning with a predictable, scalable, and AI-enabled delivery approach
Single point of contact for field feedback for process or methodology improvements
Lead a continuous improvement cycle (“shape to learn”), working closely with AI agents and Solution advisors
Establish standard program patterns, workstreams, and control points across Transformation programs, Multi-cloud implementations, Agentic / AI-led solutions, and Custom builds
Define how AI agents are used in Scoping, Estimation, and Decision support
Design and enforce a global methodology that ensures Consistency, Quality, and Risk control
Build processes that are scalable and easy to adopt
Create a feedback loop from DAM network to improve estimation, staffing, and delivery models based on actual outcomes
Partner with CoE advisors across AMERS, EMEA, and APAC to build a network of “design partners” from the field
Ensure standards are applied globally and adapted locally where needed
Align executive stakeholders
Drive adoption of the model across the field
Represent the CoE in key internal and external forums
Align global standards with delivery realities with GDC (Global Delivery Centers)
Ensure models are executable at scale and incorporate offshore delivery patterns
Collaborate with product and industry practices to ensure standards reflect real solution patterns across all clouds and domains
Integrate new tools, accelerators, and AI capabilities into the core model
Align on risk, compliance, and approval frameworks to ensure global standards are enforced consistently without slowing down the business