Sr. Director, CoE Solution & Delivery Design Lead

Salesforce•New York, NY

2d•$181,700 - $332,600•Remote

About The Position

Salesforce Professional Services is building a Global Solutions CoE to create a more consistent, scalable, and predictable way to shape and deliver professional services (pro serve) programs. We are looking for a Solution & Delivery Design Lead to help define how Pro Serve programs should be designed before they move into delivery. This role will focus on creating repeatable delivery models, standard workstreams, staffing patterns, handoff checkpoints, and delivery readiness guidance for pro serve engagements. This is a practical, execution-focused role. The right candidate understands how professional services programs are scoped, staffed, mobilized, and delivered and can turn that experience into reusable models that help the field move faster with more confidence. The role sits within the Global Professional Services Solutions CoE and will work closely with Commercial Architecture, Practice & Domain Overlay, Agentic Enablement & Insights, Shared CoE Operations, and CoE Field Advisors.

Requirements

10+ years of experience in professional services, delivery leadership, solution architecture, program delivery, or consulting
Salesforce Professional Services or Salesforce ecosystem experience
Strong understanding of enterprise delivery lifecycle from scoping through mobilization and execution
Experience designing or leading large technology / Salesforce / multi-cloud delivery programs
Strong knowledge of delivery workstreams, staffing models, role mix, governance, and delivery readiness
Experience working with distributed delivery teams, including GDC / offshore models
Ability to translate complex delivery experience into simple, reusable methods and tools
Strong communication skills and ability to work across sales, solutioning, delivery, operations, and practice teams

Nice To Haves

Experience with large transformational programs over $1M
Experience building delivery playbooks, governance models, or reusable delivery assets
Familiarity with Data Cloud, Agentforce, multi-cloud implementations, or regulated industry delivery
Experience working in a global matrixed organization
Experience using delivery data to improve future scoping and estimation

Responsibilities

Define Repeatable Delivery Models: Build standard delivery patterns for large and complex programs, Define common phases, workstreams, milestones, and control points, Create reusable delivery templates for $1M+ programs
Standardize Scoping-to-Delivery Handoff: Define what “delivery ready” means before a program is handed off, Create handoff checklists from SSSL / solutioning teams to DAM / delivery teams, Reduce ambiguity between what was sold, scoped, estimated, and what must be delivered
Build Staffing and Role Models: Define standard role mix by program type, complexity, and delivery model, Create guidance for onshore, offshore, GDC, and blended delivery structures, Support more accurate staffing assumptions during estimation
Improve Delivery Predictability: Identify common delivery risks that begin during scoping, Build delivery readiness guardrails into the solution design process, Help reduce preventable rework, scope gaps, and mobilization delays
Create Reusable Program Assets: Build standard workstream models, Create delivery design templates, Maintain reusable program patterns, checklists, and readiness tools
Collaborate Across the Ecosystem: Partner with GDC to ensure delivery models are executable at scale, Partner with Practices to incorporate product and domain delivery realities, Partner with Delivery Innovation & Governance to align delivery patterns, quality controls, and governance expectations, Partner with PS Operations to ensure staffing, resource planning, and delivery setup assumptions are practical, Partner with Growth & Offering to align reusable delivery patterns with go-to-market offerings, Partner with Sales Excellence to ensure delivery design supports cleaner deal progression and handoff