Sr. Director, Fraud Advisory

MVB Bank • ,

6d • Remote

About The Position

The Sr. Director, Fraud Advisory position will work with the Enterprise Compliance Advisory and fraud operations teams to support and oversee the enterprise fraud program. This role will focus on managing enterprise fraud and identity theft related policies and procedures, risk assessments, exam management, and serve as a liaison between the Enterprise Compliance Advisory and Compliance Due Diligence Operations teams and other internal MVB teams to resolve escalations and complex fraud cases. This role will participate in capacity planning, hiring process, and the training and onboarding of new fraud personnel. This role blends 2nd line oversight of fraud for FinTech partners as well as first and second line fraud for commercial retail banking and digital account opening.
Additionally, the incumbent will work collaboratively with other members of the Enterprise Compliance Advisory and Operations Teams to create and manage standard operating procedures, reporting to monitor KPIs, and assist with the defect analysis program.

Requirements

• Bachelor’s Degree or equivalent experience required
• Minimum of 10+ years of overall fraud operations experience with at least 5+ years managing the efforts of front-line fraud investigators or fraud operations or second-line fraud risk oversight team required
• 10+ years of experience in fraud investigations with knowledge and experience in bank operations required
• Experience working in banking-as-a-service and/or with fintechs
• Knowledgeable of banking regulations impacting retail banking
• Excellent communication skills (verbal, written, presentation)
• Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Visio)

Nice To Haves

• 5+ years of experience in a fraud analytics or operations role preferred
• 5+ years of experience in exam/audit and issues management preferred
• Fraud experience must include combination of card, ACH and check. Experience with the lifecycle of an account and fraud types: onboarding, account takeover, identity theft, lost/stolen, counterfeit checks or currency, elder financial exploitation, etc.
• Certified Anti-Money Laundering Specialist (ACAMS)/Certified Fraud Examiner (CFE)/Certified AML and Fraud Professional (CAFP) preferred

Responsibilities

• Promotes operational excellence of the fraud program within the Enterprise Compliance Advisory function
• Lead incident response team for fraud incidents, to include fraud prevention
• Provide regular briefings to the Chief Compliance Officer for fraud incidents
• Serve as MVB liaison with local, state, and federal law enforcement and other agencies to identify, report, and mitigate fraud and recover losses
• Conduct the annual fraud risk assessment evaluating MVB’s enterprise customers, products/services, and geographies for inherent and residual risk
• Responsible for owning and remediating any fraud related issues resulting from audits, exams, or compliance testing
• Manage all aspects of fraud reporting at all levels, as appropriate to the audience
• Liaise with partners across the enterprise to assist with managing the efforts of the fraud program
• Develop and maintain policies, procedures, and training materials for the fraud program
• Partner with external fraud consultants as needed to manage incidents and set strategies
• Serve as the General Manager for MVB-owned fraud subsidiary, Paladin
• Serve as point of escalation for front line fraud incidents and provide guidance for adequate fraud risk mitigation and remediation aligned to business policies and regulatory requirements
• Assess fraud trends, operational performance, and process efficacy quantitatively and qualitatively
• Participate in Enterprise Compliance and FinCrime Committees and share fraud program findings and metrics with Enterprise Compliance leadership
• Coordinate with the Onboarding and Due Diligence operations team to appropriate assess fraud risk posed by new Fintech partners
• Provide active oversight and guidance to staff responsible for the execution of investigative matters related to fraud
• Oversee quality assurance efforts to ensure investigators are effectively and accurately completing fraud investigations
• Develop and implement onboarding and ongoing training to maintain high customer service levels and knowledge of new and emerging threat landscape
• Manage fraud tool and technology access and use for assessing fraud risk (LexisNexis, Clear, ChexSystems, Q2, Alloy, etc.)
• Serve as the primary point of contact for client escalations and fraud risk involving VIP clients

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
• Short- and Long-Term Disability Plan
• Group Life Insurance
• 401K Salary Deferral Plan
• Wellness Program
• Education & Tuition Expense Reimbursement
• PTO and Unique Vacation Purchase Program
• Nationwide Pet Insurance Coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree