Sr. Advisory Associate

MAI WEALTH MANAGEMENT, INC.•Los Angeles, CA

About The Position

The Senior Advisory Associate serves as the primary relationship lead and trusted advisor for Ultra-High Net Worth (UHNW) individuals and families. This is a high-impact, client-facing operations role for someone who thrives on building efficient systems, managing complex workflows, and delivering an exceptional client experience. You will serve as the operational backbone of the team, directly supporting advisors, interfacing with clients, and driving process improvements that support the firm’s growth. This is a high comp role with benefits.

Requirements

5+ years of experience in wealth management, financial services, or a senior client service role with operational accountability
Strong knowledge of account types (taxable, retirement, trust) and ability to interpret custodial and estate planning documents
Exceptional organizational skills with the ability to manage competing priorities in a fast-paced environment
Excellent written and verbal communication skills, comfortable interacting with clients and external partners
High attention to detail, proactive problem-solving skills, and a mindset of continuous improvement
Proficiency with Microsoft Excel, PowerPoint, and Word

Nice To Haves

Experience with custodial platforms and CRM systems preferred
Experience with Fidelity and Schwab platforms are a huge plus

Responsibilities

Act as a primary point of contact for clients, handling onboarding, account updates, money movements, and private investment subscriptions with precision and care
Monitor daily custodial alerts (cash balances, account changes, trades) and resolve issues proactively before they impact clients
Prepare and process all custodian paperwork, track progress, and communicate timely updates to clients and advisors
Maintain accurate client records by documenting service requests and transactions in the CRM
Partner closely with advisors to prioritize tasks, provide status updates, and escalate issues when needed
Coordinate with custodians and client intermediaries (accountants, attorneys, business managers) to execute transactions smoothly
Lead preparation of client meeting materials, document follow-up actions, and take ownership of operational deliverables
Contribute to firm-wide initiatives and collaborate with operations leadership to streamline workflows and implement best practices
Engage with investment research and attend meetings with fund managers to broaden your understanding of portfolio strategy