Sr Director, Field Learning Business Partner

ADP • Alpharetta, GA

1d • Hybrid

About The Position

ADP is hiring a Sr. Director, Field Learning Business Partner within its Strategic Enablement organization. This role collaborates with Executive & Senior leaders throughout assigned Business Unit(s) to establish learning strategy, influence priorities, and drive business results. As the leader of learning for MAS-Canada (Major Accounts Services), the individual will be responsible for working across business functions and with Learning Centers of Expertise (e.g., Design, Operations, Delivery) to anticipate, consult, design, develop, deliver, and measure the impact of learning solutions that enable successful change and organization readiness. The role involves advancing innovative learning strategies leveraging AI-enabled capabilities including generative AI, digital coaching, and analytics to enhance learner performance, accelerate skill development, and drive measurable business outcomes. As a member of the Enterprise Learning Leadership team, this role reports directly to the VP, Enterprise Learning, with strong dotted line reporting to the VP of Field Enablement in the Major Accounts Services & Canada business unit. The role influences the overall learning strategy & priorities for the company and contributes to new innovations and continuous improvement for the learning function. The position will have direct reports across multiple locations. The Sr. Director will collaborate directly with Field Enablement, Service, Implementation, Global Product & Technology leaders, as well as General Managers across the Major Accounts Services & Canada business. The Learning Leader will ensure learning priorities and resources are aligned with the business strategy and priorities while meeting target budgetary goals for learning. This role has high visibility with executive management and requires mature leadership skills. Success is measured by the leader’s ability to deliver highly effective learning solutions that improve associate & client capability while delivering strong return on business expectations and overall reduced cost to serve. This role may also require sitting on BU leadership councils and may have leadership across multiple business lines, countries, and organization structures.

Requirements

• This is a hybrid role (3 days in the office). Candidates will sit in either our Maitland, FL, Parsippany, NJ or Alpharetta, GA office with a proven track record of managing teams in both a virtual and in-office setting.
• 12+ years' experience in a related management capacity in a high-performance service and operational environment that has consistently demonstrated World Class Service comparable to ADP's mission with significant measurable results.
• Extensive experience in a learning and development organization supporting adult learners, with in-depth knowledge of delivering a high-quality learning experience.
• Proven track record of successfully managing a growth business in the service industry. Knowledge of payroll products and payroll industry preferred.
• Demonstrated knowledge of multi-channel delivery methods.
• Knowledge of professional coaching models and remote management skills
• Knowledge of learning discipline, people management skills
• Requires broad and comprehensive understanding of different systems, theories and practices as well as the changing business environment
• Has in-depth knowledge of how their learning discipline integrated within the business and how the different areas in learning collectively integrate within the SBU, has knowledge of direct competitors
• Leads a function typically through multiple levels of managers of diverse activities.
• Adapts and executes broader segment strategy to achieve key business objectives; directly contributes to segment strategy development.
• Evaluates key business challenges; directs the development of new or innovative solutions
• Guided by company strategy and functional business objectives, impacts results of a core business
• Influences and negotiates with great latitude on outcomes; presents and defends complicated or delicate issues
• Up to 20-30% Travel Required
• Required to work varied working hours to cover a national team across Canada.
• Experience noted above, OR Military experience (NCO+) where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact

Nice To Haves

• Advanced degree preferred.
• Excellent oral and communication and presentation skills required.
• Must be a strong team player as well as an individual contributor.
• Excellent analytical skills.
• Demonstrated ability to manage large-scale, complex transformation projects.
• Self-starter with a track record of strong project management, planning and time management skills
• Ability to work within a fast-paced and at times, ambiguous environment
• Familiarity with GenAI and an understanding of ADP’s products and processes

Responsibilities

• Talent Management: recruits, leads, and develops a high-performing team of Learning Strategists, establishing clear expectations, driving accountability for deliverables and outcomes, and fostering a culture of continuous improvement and business impact.
• Relationship Management: builds trusting relationships across ADP to ensure a deep understanding of business needs, prioritize learning engagements and share value proposition for Enterprise Learning.
• Performance Consulting: Proactively collaborates with business leaders to identify learning opportunities and plans. Conducts root cause analysis of performance issues and confirm where training adds value and where other performance improvement solutions are required.
• Learning Analysis: Leads team in assessing and validating learning needs, defining and measuring success of learning interventions.
• Learning Design, Development and Delivery: provides leadership to agile teams in designing, developing and rolling out learning solutions.
• Client Learning Business Development: Identifies and implements new business opportunities designed to increase revenue from learning services and increase the overall value provided to clients.
• Marketing & Communications: Leverages marketing communications strategies and materials to keep business abreast of Enterprise Learning initiatives and promote learning offerings internally and externally.
• Operations: Ensures team adherence to standard operating procedures established by Enterprise Learning to ensure high quality, cost effective, scalable and timely output.
• Budgeting: Forecasts and manages to team’s learning budget.
• Performs other related duties as assigned

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We are here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree