Sr Director Customer Success

Revionics, an Aptos Company

About The Position

Making a job change is a big decision. Why consider Revionics? You will be joining a team of remarkable colleagues who are passionate about creating and delivering leading-edge pricing solutions to the global retail market. You will become part of an exciting growth journey where we will do everything possible to help you reach and exceed your career dreams. Our colleagues have access to industry-leading training and development opportunities, and the chance to work in a global, diverse culture with offices in 9 countries. You will become part of an inclusive culture that is grounded in our Company's purpose: to make a difference for every colleague, every client, every day. Revionics’ leading retail pricing solutions leverage powerful artificial intelligence technologies, including predictive AI, conversational AI, generative AI and agentic AI, to optimize the retail pricing lifecycle and deliver real business value to our clients. Our solutions optimize prices for retail products that generate more than $3T in annual revenue for dozens of the world’s leading grocery, healthy & beauty, DIY and convenience retailers. We hope you’ll be part of taking innovative solutions to market with the worldwide leader in retail pricing. Senior Director, Customer Success A quick snapshot… Revionics guides retailers on the lifecycle pricing journey with leading AI solutions for pricing, promotions, and markdowns. We provide our customers with clarity and confidence to make optimal pricing decisions for powerful results. Retailers in all segments across the world adopt our solutions to improve top-line sales, profit, and margin. Position Summary The Senior Director, Customer Success is a strategic leader responsible for driving customer value, portfolio retention, and long-term growth across a portfolio of enterprise retail customers. This role provides leadership and operational oversight for a team of Customer Success Directors, Managers, and Price Strategists, ensuring consistent execution of customer strategy, renewal management, and value realization across the region. The Senior Director partners closely with Sales, Product, Science, and Executive Leadership to align customer outcomes with Revionics’ AI-driven pricing, promotions, and markdown optimization solutions. By establishing strong executive relationships, standardizing customer success practices, and proactively managing portfolio health, this role ensures successful adoption of Revionics’ solutions while supporting expansion opportunities and long-term strategic partnerships. In addition, the Senior Director is responsible for strengthening the Customer Success operating model by driving best practices in account planning, analytics-driven value measurement, and cross-functional collaboration to deliver scalable and consistent customer outcomes.

Responsibilities

Own renewal strategy for a portfolio of accounts, ensuring high retention and long-term contract value through proactive health management, value realization, and executive engagement.
Lead, coach, and develop a team of Customer Success Directors, Managers, and Price Strategists, providing guidance on customer strategy, escalation management, and best-practice account planning.
Own the regional Customer Success strategy, aligning customer outcomes, renewal performance, and expansion opportunities with the broader company growth objectives.
Partner with Sales on strategic deals and renewals, providing customer insight, value positioning, and executive engagement during late-stage sales cycles, renewals, and expansion opportunities.
Contribute to financial planning and P&L management for the region, ensuring customer success operations support revenue retention, margin targets, and scalable service delivery.
Lead the development of advanced analytics capabilities within Customer Success, establishing a Center of Excellence to drive best practices in pricing strategy, data analysis, and value measurement across the customer base.
Serve as the operational leader for the Customer Success organization, owning day-to-day execution, escalations, and team performance to allow senior leadership to focus on long-term strategy and growth initiatives.
Partner with senior leadership to optimize team structure and talent deployment, ensuring key team members such as Price Strategists and analytics specialists are positioned to deliver maximum value across enterprise accounts.
Provide a strategic, enterprise-level view of the Revionics product portfolio and customer success vision, ensuring teams align customer strategies with the long-term roadmap for AI pricing, promotions, and markdown optimization.
Drive adoption and measurable value of Revionics’ AI pricing, promotions, and markdown products, ensuring customers fully leverage analytics, forecasting, and optimization workflows.
Partner cross-functionally with Product, Science, Analytics, Engineering, and Operations to address customer needs, guide roadmap alignment, and accelerate issue resolution.
Establish and maintain executive-level relationships with customer leaders (VP+), acting as a trusted advisor and strategic partner.
Standardize customer success processes, including account planning, QBR/T2T preparation, success criteria development, and risk mitigation frameworks.
Monitor and report on customer health, value metrics, adoption trends, and renewal risk, ensuring data-driven decisions and transparency for internal stakeholders.
Identify and drive upsell and cross-sell opportunities in partnership with Sales, ensuring customers understand opportunities across Base, Promo, Markdown, and Analytics offerings.
Support operational excellence by contributing to CS methodology, internal training, team capacity management, and continuous improvement initiatives.