Sr. Director, Credit Balance Operations - Remote
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Requirements
- 7+ years of experience in Credit Balance, Recovery, Revenue Cycle Management, and/or healthcare revenue operations
- 5+ years of experience managing large teams in an operational setting
- 5+ years of demonstrated experience operating in a regulatory environment
- 5+ years of experience working with profits and losses
- 2+ years of experience leading multi-site or global operations
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Nice To Haves
- Experience driving technology transformation or modernization initiatives
- Executive-level client engagement experience
- Prior enterprise P&L ownership
- Proven ability to set strategy and drive execution at enterprise scale
- Ability to operate effectively in complex, matrixed environments
- Solid judgment in high-risk, high-impact decisions
- Demonstrated P&L ownership and financial management experience
- Ability to connect operational decisions to financial and client outcomes
- Executive presence with strong written and verbal communication skills
- Ability to influence senior stakeholders, clients, and partners
- Comfort presenting complex topics to executive and external audiences
Responsibilities
- Ensure delivery against SLAs, quality metrics, and client experience commitments
- Partner with Growth and Product teams to support market expansion and retention
- Lead Credit Balance modernization efforts including automation, analytics, and platform enablement
- Partner with Product and Technology teams to define requirements and prioritize delivery
- Reduce manual intervention through scalable, technology-enabled solutions
- Ensure operational readiness for new capabilities and client onboarding
- Build and lead a high-performing leadership team across Credit Balance operations
- Set clear accountability, performance expectations, and leadership standards
- Drive succession planning, talent development, and organizational health
- Model enterprise leadership behaviors aligned with JG31 expectations
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
