CREDIT REPRESENTATIVE (remote)

Professional Credit Service•Houston, TX

2d•$16 - $17•Remote

About The Position

Join the Industry Leader Professional, the nation’s top provider of accounts receivable management services, is hiring Credit Representatives right now! We’re revolutionizing the collections industry—one call, text, and chat at a time—and we need compassionate, driven individuals to join us. At Professional, we believe every interaction matters. That’s why we prioritize building positive, productive relationships with consumers. With cutting-edge omni-channel communication tools, you'll connect with customers via text, live chat, email, and phone—delivering top-notch service at every touchpoint. If you’re enthusiastic about creating positive experiences and being part of a forward-thinking team, we want to hear from you!

Requirements

Minimum of 1.5 years 1st or 3rd party collection experience.
Dedicated, private room in your home that is quiet during work hours.
Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC.
Desktop work surface must have room for 2 PC monitors.
Must have a personal cell phone to install a security application.
Must be present in virtual work environment via company provided webcam during all working hours.
Must be meeting minimum performance levels and KPI’s.
General computer skills are required with the ability to navigate multiple screens and type 25 words per minute
Good decision making skills are required.

Responsibilities

Use state-of-the-art technology and communicate with Consumers via phone, live chat, email and text.
Take inbound and outbound calls with utmost professionalism and courtesy.
Negotiate and set-up payments.
Navigate cutting edge Customer Relationship Management (CRM) software
Learn negotiation and sales techniques applicable to all industries
Negotiate payment agreements, resolve customer concerns and help consumers get out of debt.