Sr Director, Clinical Operations - Full-Time

Woman's Hospital • Baton Rouge, LA

1d • Onsite

About The Position

The Senior Director of Clinical Operations provides strategic leadership and administrative oversight for clinical support, allied health departments, and patient wellness services. Reporting directly to the Chief Operating Officer (COO), this role ensures daily operational efficiency, fiscal responsibility, and strict regulatory compliance across key areas, including Imaging, Laboratory, Pharmacy, and Wellness Center (Therapy Services & Fitness/Spa).

Requirements

• Master’s degree in Healthcare Administration, Business, Nursing or a related clinical or health-science discipline.
• 10 years of progressive operational healthcare management experience overseeing multi-disciplinary teams, allied health departments, or large-scale wellness/therapy operations.

Nice To Haves

• American College of Healthcare Executives (ACHE), Certified Nurse Executive and Lean Six Sigma Green or Black Belt certifications preferred.

Responsibilities

• Direct daily operations of Imaging, Laboratory, and Pharmacy to maximize throughput, optimize scheduling, and minimize patient wait times.
• Oversee clinical therapy services (Physical, Occupational, or Speech Therapy) and fitness/spa programs, ensuring seamless client onboarding, safety protocols, and optimal utilization of exercise equipment.
• Serve as the core bridge connecting allied health, nutritional, and wellness departments with nursing and medical staff to streamline holistic patient care pathways.
• Ensure the clinical laboratory operates in strict accordance with Clinical Laboratory Improvement Amendments (CLIA) regulations, maintaining successful accreditation, proper proficiency testing, and robust quality control logs.
• Oversee pharmacy operations to ensure 100% compliance with Drug Enforcement Administration (DEA) regulations, State Board of Pharmacy mandates, and USP <797>/<800> standards for sterile and hazardous drug compounding. Ensure rigorous controls on scheduled substances.
• Ensure the Wellness Center's therapy services comply with state practice acts, HIPAA privacy standards, and CMS billing compliance for rehabilitative services.
• Maintain continuous "survey readiness" for healthcare accreditation bodies like The Joint Commission (TJC), alongside CMS Conditions of Participation.
• Define and track department-specific Key Performance Indicators (KPIs), such as lab turnaround times, pharmacy dispensing accuracy, and therapy patient discharge outcomes.
• Lead Lean, Six Sigma, or PDSA (Plan-Do-Study-Act) cycles to identify operational bottlenecks, reduce waste, and improve clinical and wellness outcomes.
• Develop, justify, and manage multi-million dollar annual operational and capital budgets across all assigned cost centers.
• Optimize billing for therapy services and explore commercial revenue opportunities for personal training programs and retail nutritional options.
• Negotiate and manage external service contracts for high-value capital assets and pharmaceutical suppliers.

Benefits

• Nationally recognized for exceptional patient care, innovative programs, and a supportive work environment
• Magnet designation for nursing excellence
• Named one of Modern Healthcare’s Best Places to Work in Healthcare year after year

What This Job Offers

• Job Type: Full-time
• Career Level: Director