Sr. Director, Pharmacy Operations & Clinical Programs

Birdi•Plymouth, MI

15h•Onsite

About The Position

The Senior Director, Pharmacy Operations is the executive leader responsible for owning Birdi's end-to-end pharmacy operation, from prescription intake and claims processing through dispensing, packaging, and shipment. Reporting to the Vice President of Operations, this leader oversees the entire pharmacy value stream, ensuring seamless integration between front-end operations and fulfillment while driving service excellence, operational efficiency, regulatory compliance, and financial performance. The Senior Director leads through a team of operational leaders and supporting functions, establishes operational strategy, owns cost-to-serve and capacity planning, and serves as the primary operational representative during executive reviews, client meetings, accreditation surveys, and audits. This role is responsible not only for individual functional performance but also for the critical handoffs and workflows that determine overall patient, provider, and client experience.

Requirements

PharmD or Registered Pharmacist (RPh).
10+ years of progressive pharmacy operations leadership experience.
2+ years leading multi-functional or multi-site operations at the Director level or above.
Demonstrated responsibility for operational budgets and cost-to-serve management.
Extensive experience across pharmacy operations, including: Intake and patient services, Claims adjudication, Pharmacy fulfillment, Regulatory compliance, Multi-state pharmacy operations.
Proven success leading leaders and scaling organizations through periods of growth.
Strong executive presence and experience leading client-facing and executive-level business reviews.
Deep understanding of pharmacy operations and workflow optimization.
Strong financial acumen and operational analytics capabilities.
Experience leading complex operational transformations.
Knowledge of accreditation standards and regulatory requirements.
Ability to influence and partner effectively across executive leadership teams.
Excellent communication and relationship-building skills.
Strong project and change management capabilities.

Nice To Haves

Active pharmacist license with multi-state eligibility.
Mail-order pharmacy leadership experience.
Specialty pharmacy leadership experience.
Experience supporting REMS programs, specialty hubs, and high-touch clinical services.
Direct ownership of URAC, ACHC, or NABP accreditation activities.
Lean, Six Sigma, or comparable operational excellence certification.
Experience implementing automation, workflow technology, or new pharmacy sites.
Experience supporting high-volume dispensing environments.

Responsibilities

Own end-to-end pharmacy operational performance across intake, processing, benefits investigation, prior authorization support, claims adjudication, dispensing, packaging, and shipping.
Establish and manage an enterprise operations scorecard focused on: Order-to-ship cycle time, Accuracy and quality metrics, Clean claim and first-pass rates, Cost per prescription, Patient and client satisfaction.
Eliminate workflow inefficiencies, rework, and operational gaps across organizational boundaries.
Lead operational planning to support growth, seasonality, specialty pharmacy expansion, GLP-1 demand, and new client implementations.
Develop and execute Birdi's multi-year pharmacy operations strategy.
Lead enterprise capacity planning across front-end processing and fulfillment functions.
Sponsor major operational transformation initiatives and technology implementations.
Partner with Information Technology teams to enhance proprietary pharmacy systems and workflow tools.
Champion Lean, Six Sigma, and continuous improvement methodologies throughout the organization.
Own the pharmacy operations budget.
Manage labor, packaging, shipping, supply, and technology expenses.
Develop and maintain cost-to-serve models and operational unit economics.
Build business cases for automation, operational expansion, and technology investments.
Partner with Client Services, Business Development, and Executive Leadership to support revenue growth and EBITDA performance.
Ensure operational readiness to support payer, manufacturer, and client commitments.
Maintain compliance with: USP standards, DSCSA requirements, DEA regulations, HIPAA requirements, NCPDP standards, NCQA standards, Multi-state Board of Pharmacy regulations.
Lead operational readiness and oversight for: URAC accreditation, ACHC accreditation, NABP requirements.
Develop and maintain the Quality Management Program (QMP).
Lead root cause analysis, corrective action programs, and quality improvement initiatives.
Partner with Compliance, Legal, Quality, Clinical Programs, and the Pharmacist-in-Charge to mitigate risk and implement regulatory changes.
Oversee operational execution of clinical programs, utilization management initiatives, formulary administration, REMS requirements, and pharmacy practice standards.
Lead and develop a high-performing operations leadership team.
Build scalable organizational structures, workflows, and operating cadences.
Create succession plans and leadership development programs.
Partner with Human Resources on workforce planning, talent development, and organizational effectiveness.
Foster an accountable, inclusive, and high-performance culture.
Represent Birdi at industry conferences, advisory boards, client meetings, and professional organizations.