Sr. Director, Centralized Operations

AutoNation • Fort Lauderdale, FL

6d

About The Position

AutoNation is transforming its standalone used car platform, AN USA, to build a next-generation, digitally enabled, centrally coordinated operating model. The Sr. Director, Centralized Operations will lead the design and execution of core operational processes across the AN USA store network. This role will ensure seamless integration between digital experiences, centralized workflows, and in-store operations — creating a unified, scalable customer journey. This leader will architect how online, Central BDC, vehicle acquisition, financing, and store execution connect into one cohesive operating system.

Requirements

• 10+ years leading operations in multi-location retail, automotive, or marketplace environments
• Experience designing and scaling centralized operating models – ideally in the auto retail space
• Strong familiarity and experience with auto dealership operations
• Strong cross-functional leadership across Product, Tech, and Field teams
• Deep understanding of customer journey design and operational process flow
• Data-driven operator with strong execution discipline

Nice To Haves

• Automotive retail or omni-channel experience preferred

Responsibilities

• Define and implement standardized operating processes across the AN USA network
• Ensure seamless integration between digital retail, centralized teams, and store operations
• Translate strategic initiatives into practical, scalable workflows
• Design operational workflows for digital retail including online-to-store handoffs
• Define appointment scheduling and vehicle availability confirmation processes
• Ensure customer data continuity across systems and eliminate friction
• Define operational requirements for online pre-qualification and credit workflows
• Ensure seamless handoffs between digital, Central BDC, and store processes
• Eliminate duplicate data entry and customer friction
• Define lead routing logic and escalation pathways
• Ensure clean transitions and accountability across centralized and field teams
• Define, measure and improve store performance on transferred leads
• Design and operationalize new vehicle purchase processes including remote inspections and digital contracting
• Define execution standards and ensure consistent adoption across stores
• Align WBYC processes with centralized pricing and inventory strategy
• Operationalize inter-store vehicle allocation and transport workflows
• Ensure centralized pricing and allocation decisions are executed consistently and cost-effectively
• Define processes supporting pooled inventory and inter-market transfers
• Lead Senior Operations Managers and partner with Product, Technology, AN Finance, Central BDC, Pricing & Inventory, Central HQ functions (e.g., Legal, Compliance, BOS) and Field Leadership
• Represent the voice of the field in cross-functional planning
• Ensure new processes are documented, rolled out, optimized, and scaled

Benefits

• Competitive compensation
• 401k matching
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access deals and discounts through YouDecide
• DRVPNK mission participation

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed