Sr. Director, Card Partnerships- Head of Customer Communications Delivery & Operational Strategy

Capital One•McLean, VA

7d•$238,700 - $272,400•Onsite

About The Position

This role is in the Card Partnerships business segment within Capital One’s Card line of business which included consumer and commercial co-brand, PLCC and trade credit products. As part of the Card Partnerships Business Segment, you’ll be our Head of Customer Communications and Operational Strategy. This role includes key areas of focus such as: 1) lead Operational Strategy and transformation for Partnerships Marketing Operations; 2) own our well managed prioritization and delivery of all servicing and marketing collateral (internal and external); and, 3) lead a team running the delivery operation. Leveraging your Operational Strategy skill-set, you’ll be responsible for building out our destination for marketing operations and transforming this end to end operation while influencing product, tech and enterprise roadmaps. This is an exciting opportunity to be at the forefront of our transformation at a time of major change with leading edge technologies.

Requirements

Bachelor’s Degree or Military experience
At least 7 years of Project Management experience
At least 3 years of Financial Services experience
At least 3 years of People Management experience

Nice To Haves

Masters degree
10+ years of Project Management experience
5+ years of Financial Services experience
5+ years of People Management experience

Responsibilities

Defining the multi-year strategic objectives and roadmap for the Partnerships agenda, translating executive intent into executable programs and initiatives.
Leading moderate to large sized teams to drive complex projects and programs by providing strategic direction.
Designing, developing, and managing projects in a complex dynamic environment, revising needs to meet changing requirements
Ensuring projects are being delivered on time and on budget within a challenging environment while simultaneously managing risk
Owning executive-level communications, roadmaps, and reporting to provide transparency on progress, key risks, and resource requirements to senior leadership.
Establishing and maintaining robust engagement models with key stakeholders, including dedicated partners, legal/compliance, technology leads, and business operations as well as Accountable Executives to align on decisions
Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
Building relationships and collaborating with key stakeholders to ensure delivery of commitments and our well managed obligations
Directing the design and implementation of workflow solutions to drive consistency and efficiency across the Partnerships delivery environment.
Driving continuous improvement in risk management practices by challenging existing processes and leveraging data, technology, and industry best practices.